CTW Business Manager

Location: Wirral

We’re seeking an experienced and inspirational Business Manager to lead a team of Team Leaders, Employment Specialists, and Administrative Staff within a high-performing environment. This role is responsible for delivering contractual targets, driving operational excellence, and ensuring performance, quality, compliance, customer service, and financial objectives are achieved across a portfolio of contracts.
Working closely with operational teams, the Business Manager will inspire and develop staff to achieve exceptional results, embed effective performance management practices, and use management information to identify opportunities, mitigate risks, and drive continuous improvement. Responsibility for contract budgets, profit and loss, and financial forecasting sits at the heart of the role, alongside collaboration with Continuous Improvement and Compliance teams to maintain consistently high standards of delivery.
The role also requires the development and maintenance of strong relationships with key stakeholders, including government agencies, local authorities, Jobcentre Plus, employers, and commissioners, helping to enhance performance, strengthen referral pathways, and support the continued growth of Seetec Employment UK.
Our successful candidate will champion best practice, deliver an outstanding participant experience, and foster a culture where colleagues and participants are supported to achieve their full potential. Acting as an ambassador for the organisation, the postholder will represent the business at internal and external meetings, deputise for the Operations Manager when required, and demonstrate flexibility to travel in line with business needs.
This is an exciting opportunity for a driven and commercially aware leader who is passionate about employability services, developing high-performing teams, and making a meaningful impact on people's lives and communities.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £39,000 up to £44,000 per annum. (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)

• 2 Volunteer Days

• Pension - 5% Employee 5% Employer

• Healthcare Cash Plan, incl. 3 x salary life assurance

• Annual Salary Review

• Refer A Friend Scheme

• Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed).
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location:

Wirral
Contract Type:
Permanent

Hours:

37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 17th August 2026
Please note that this opportunity is being advertised subject to contract award. Successful candidates will be added to our talent pool and contacted should recruitment proceed following confirmation of the contract.
Key Responsabilitlies

• Lead, motivate, and develop teams to achieve contractual and individual targets.

• Drive a high-performance culture aligned with Seetec’s values and objectives.

• Ensure delivery of KPIs across performance, customer service, quality, compliance, and financial measures.

• Manage budgets, profit and loss, and monthly financial forecasting.

• Review performance data and proactively address risks and improvement opportunities.

• Implement performance management processes, including coaching, mentoring, and staff development.

• Work with Continuous Improvement and Compliance teams to maintain high-quality, compliant services.

• Build and maintain strong relationships with Jobcentre Plus, local authorities, government agencies, employers, and other key stakeholders.

• Ensure participants receive a positive and engaging service experience.

• Champion and embed best practice across all areas of delivery.

• Deputise for the Operations Manager when required.

• Support safeguarding, Prevent, and data protection responsibilities.

• Ensure compliance with all company policies and procedures.

• Undertake any other duties appropriate to the role