Staff Manager

We are looking for a dynamic Staff Manager to help lead our operations function and provide the very best experiences for our customers and colleagues.

If you’re a manager looking for a new challenge, or an experienced supervisor looking to move into a more senior, full time, role then this opportunity to join the team at our Wigan garage it could be for you.

What we’re looking for:

• Fantastic leader of people with a coaching and mentoring style
• Champion of excellent operational performance and high standards
• Safety-focused approach
• Willingness to step up (for example, deputise for the Operations Manager when required)
• This is a unique chance to work in a fast-paced environment at a time of exciting change in the Merseyside bus market with franchising just around the corner.

Knowledge and Experience Requirements:

• Proven experience at supervisory or management level within an operational environment, ideally within a unionised setting
• Experience supporting change initiatives, service mobilisation, or performance improvement activity across teams or sites
• Strong communication and relationship-building skills, with the ability to engage and influence colleagues at all levels
• Demonstrated ability to deliver sustained high performance and drive continuous improvement
• Good working knowledge of relevant legislation, performance indicators, company procedures, and workforce agreements
• Confident using Microsoft Office and operational systems to produce clear reports, analyse data, and communicate effectively
• Experience building and maintaining positive relationships with key internal and external stakeholders, including trade union representatives

What we can offer you:

• Hapi, our employee benefit scheme – hundreds of offers on high street and leisure brands
• Cycle to work scheme
• Able Futures, our employee assistance program
• Free travel on most Greater Manchester bus operators and Go Ahead Group buses across the country (excluding London) for you and your family
• Automatic enrolment in the company’s pension scheme

Go North West values diversity and promotes equality. We welcome applications from all sections of the community.