Volunteer Manager - Merseyside

Volunteer Manager - Merseyside

Location:

Liverpool, Merseyside (Hybrid)

Salary: £27,500 per year

Contract:

Permanent, full-time

Hours:

35 hours per week, 8am – 4pm, Monday – Friday

Reporting To:
Head of Volunteering

Address:
Unit A/B Academy Business Park, Lees Road, Liverpool, L33 7SA

Actively Interviewing.

The Felix Project and Fare Share have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food from across the food industry and delivers it to over 8,000 organisations across the UK that work to strengthen communities and improve lives.

We manage seven depots across London, Suffolk, Merseyside and Hampshire and work with 16 network partners who operate a further 26 regional depots across the UK.

In the next year our ambition is to rescue enough food nationally to provide nearly 200million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

You will be an excellent people manager, love working with a wide variety of people and be able to quickly build deep and positive relationships in a volunteer‑centric organisation. You will want to spend time with the volunteers and get to know their experience and perspective. You are highly organised, data and IT savvy, efficient with your time, and you are used to prioritising tasks and making a difference wherever you go.

You have a passion for being in a charity that is expanding rapidly and thriving in a busy environment. You will have a desire to help reduce food waste and/or fight food poverty.

• Responsible for the end‑to‑end volunteer experience at the Merseyside Depot
• Recruit, induct, and support volunteers
• Handle individual volunteers’ queries and issues
• Carry out administrative tasks including using the Volunteer Management System in Microsoft Dynamics; report on and utilise the data to make positive changes
• Manage volunteer feedback and implement effective problem‑solving techniques and strategies
• Develop and deliver volunteer recruitment campaigns
• Support volunteer events for recruitment and recognition
• Lead the implementation of volunteer‑related policies and continuous improvement initiatives locally
• Support other teams across the organisation to develop skillsets to better support volunteers across the organisation
• Act as a local ambassador for the organisation

• Robust management skills within a fast‑paced environment
• Excellent verbal and written communication at all levels
• Great organisational, planning, and problem‑solving skills and the ability to manage multiple tasks and projects
• Good computer skills including the ability to use Office
  365 and learn new systems quickly
• Experience of working with volunteers and/or volunteering
• Great interpersonal, networking, and facilitation skills
• Ability to effectively collaborate with diverse teams and stakeholders and foster an inclusive environment
• Project management experience, including setting and meeting clear targets and working with other teams to achieve outcomes
• Ability to organise and facilitate events and activities for volunteers
• Experience in recording data, reporting, monitoring and evaluating processes, and maintaining databases including the production of accurate and timely reports
• Proven track record in improving and embedding processes and procedures