Quality Assurance Manager

Quality Manager

Humdinger Bromborough, Wirral (CH62)

Play a key role in driving food safety, quality and compliance at one of the UK’s leading nut processing sites. As Quality Assurance Manager at Humdinger in Bromborough, you will oversee a high‑performing team and shape a strong quality culture across the factory.

Permanent, Full Time

Monday - Friday, 0830 - 1630 (flexibility required)

• Healthcare cash plan via Paycare (Dental, Optical, Therapies, Counselling) valued at £400+ annually

Friday 3rd July 2026

• Manage and develop the site Quality and QA team, including recruitment, performance reviews, absence management and day‑to‑day people activity
• Set clear objectives and monitor progress through regular 11s and performance reviews
• Coach and support team members to build capability, close skills gaps and ensure high performance standards
• Motivate teams to drive a strong quality and food safety culture across the wider site
• Deliver effective communication through briefings and updates to ensure teams are aligned and informed

• Ensure all intake, in‑process and finished product quality checks are completed to required standards
• Maintain and continuously improve GMP standards through auditing, coaching and corrective actions
• Ensure all products and processes meet internal specifications, customer requirements and food safety standards
• Lead allergen management standards across the site, ensuring control measures are fully understood and implemented
• Drive “right first time” culture to reduce defects, rework and quality losses

• In collaboration with the site Technical Manager, support internal and external audits, including BRC and retailer audits, ensuring successful outcomes
• Manage responses to audit findings, ensuring robust root cause analysis and timely close‑out of non‑conformances
• Interpret and implement customer codes of practice and technical standards across the site
• Act as the key quality contact during customer visits, audits and technical reviews

• Maintain and improve quality systems including QMS documentation, procedures and standards
• Ensure traceability, internal audits, testing schedules and verification activities are completed as required
• Analyse QA data, complaints and non‑conformance trends to drive performance improvements
• Ensure all quality documentation is accurate, up to date and audit‑ready

• Investigate customer complaints and internal non‑conformances, ensuring effective root cause and preventative actions
• Reduce complaint levels and QA holds through structured problem solving and continuous improvement initiatives
• Identify cost‑saving and efficiency opportunities while maintaining product quality
• Support site‑wide initiatives to improve food safety, quality performance and operational excellence

• Work closely with Operations, NPD, H&S, Hygiene, Engineering and HR teams to deliver site objectives
• Act as the link between NPD and the factory to ensure smooth product trials and launches
• Build strong relationships with customers, auditors and external stakeholders
• Collaborate across the group to share best practice and drive consistent quality standards

• Experience managing a Quality team within a food manufacturing environment
• Proven track record of managing audits, including BRC and retailer standards
• Strong experience of GMP, HACCP and food safety systems
• Experience investigating non‑conformances, complaints and driving root cause solutions
• Experience working cross‑functionally with Operations, NPD, Hygiene and Engineering teams
• Exposure to customer‑facing audits and technical interactions
• Good working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Strong people management skills, with the ability to motivate and develop teams
• Confident decision‑maker, able to work under pressure and to tight deadlines
• Excellent communication skills, both written and verbal
• Proactive and solution‑focused approach to problem solving
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