Account Manager Sales

Account Manager

Location:

Gerrards Cross or Birkenhead – Hybrid

You will own the commercial performance of a portfolio of strategic public sector accounts, with full accountability for retention, expansion, and long‑term customer value. Managing a defined base of existing Causeway customers, you will be responsible for protecting recurring revenue (Gross Revenue Retention) and driving meaningful growth (Net Revenue Retention) through structured account planning, multi‑threaded engagement, and disciplined opportunity execution. Success in this role comes from building credibility, understanding customer organisations in depth, and consistently uncovering value‑led expansion opportunities aligned to customer outcomes.

• Build deep, trusted relationships across multiple levels within each account, from operational users to senior decision‑makers and procurement.
• Develop a strong understanding of each customer’s strategy, priorities, challenges, and operating environment.
• Build multi‑threaded engagement to strengthen account resilience and reduce dependency on single stakeholders.
• Become a recognised and valued partner, positioning Causeway as integral to customer success.

• Own and deliver against Gross Revenue Retention (GRR) targets, ensuring timely, predictable renewals.
• Ensure customers realise measurable outcomes and ROI from Causeway solutions.
• Lead structured renewal processes, positioning renewals as a continuation of value rather than a transactional event.
• Anticipate and mitigate churn risks through strong account insight and relationship management.

• Identify and develop expansion opportunities through a deep understanding of customer needs and organisational change.
• Drive Net Revenue Retention (NRR) through thoughtful, value‑led up‑sell and cross‑sell motions.
• Build and execute long‑term account plans, identifying whitespace and sequencing growth opportunities over time.
• Apply MEDDPICC rigorously to all expansion opportunities, ensuring clear qualification, deal strategy, and execution discipline.

• Conduct regular strategic business reviews with senior stakeholders, linking Causeway solutions to customer objectives and outcomes.
• Navigate public sector procurement processes, frameworks, and compliance requirements with confidence.
• Represent Causeway at industry events, round tables, and customer engagements to strengthen market presence and relationships.

• Maintain high‑quality CRM hygiene, ensuring all account activity, opportunities, and forecasts are accurate and up to date.
• Deliver consistent pipeline generation, maintaining appropriate coverage to support growth targets.
• Produce accurate, data‑driven forecasts for renewals and expansion opportunities.
• Work cross‑functionally with Customer Adoption, Customer Experience, Product, Pre‑Sales, and Marketing to execute account strategies and deliver a seamless customer journey.

• Act as the voice of the customer internally, ensuring feedback informs product development and service improvements.
• Share insight and best practice across the team to enhance overall account management capability.
• Leverage digital and AI‑driven tools to improve your productivity, insight, and deal execution.

• Proven track record of owning and growing revenue within existing accounts in a SaaS or technology environment.
• Strong track record of delivering high retention rates and consistent, sustainable account growth.
• Strong commercial acumen with the ability to identify, shape, and close expansion opportunities.
• Experience applying structured sales methodologies (e.g. MEDDPICC) to manage complex deals.
• Ability to build and influence relationships with senior stakeholders, including procurement and technical leadership.
• Skilled in navigating complex sales cycles, including renewals, negotiations, and multi‑stakeholder environments.
• Strong written and verbal communication skills, including experience responding to RFPs, RFIs, and tenders.
• High level of discipline…