Strategic Partnerships Account Executive

About us

HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland.

HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty.

Collectively HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers.

Strategic Partnerships Account Executive

Head Office / Hybrid

Commercial

Head of Strategic Partnerships

Supporting the development and management of our Strategic Partnerships by providing effective sales and administrative support to the Head of Strategic Partnerships and the Strategic Account Managers. This role plays a key part in enabling the Strategic Partnerships team to achieve business objectives (driving customer satisfaction and revenue growth) and requires a proactive approach to handling customer communications and managing internal processes efficiently and professionally.

• Support the Strategic Account Managers in the management of individual Strategic Partner Account Plans. Ensure that these are kept up to date through regular review, raising any overdue actions or concerns in a timely manner with the relevant Strategic Account Manager. Coordinate and schedule meetings, calls, and events related to Strategic Partnerships and support the preparation of meeting agendas and minutes, presentations, proposals, and other documents for partnership-related activities.
• Know our Strategic Partners, understand their needs and develop and maintain relationships with key individuals. Be pro‑active in identifying and developing opportunities to improve the service provided to our Strategic Partners, liaising with other internal teams where needed and in conjunction with our Marketing Team assist in the planning and execution of partnership events, webinars, and workshops.
• Strictly adhere to MDIS selling practices, methods, policies, and procedures in accordance with FCA rules and external compliance regulations.
• Ensure full understanding and compliance with MDIS company policies and procedures.
• Maintain up‑to‑date knowledge of all MDIS products and services to better support customer interactions.

• Strong customer service and relationship‑building abilities
• Ability to use initiative, prioritise and meet deadlines
• Excellent communication skills (verbal and written) with an ability to persuade and influence
• Ability to liaise confidently with clients, senior stakeholders, and technical teams
• Proactive follow‑up and client engagement techniques
• Resilient – able to handle rejection and be persistent in approach

• Self‑motivated with an ability to work unsupervised
• Excellent planning and prioritising skills; ability to manage multiple tasks and prioritise effectively
• High level of attention to detail
• Experience of working within service level agreements (SLAs) and key performance indicators (KPIs)
• Accurate data entry and record‑keeping
• Competent in Microsoft Office Suite

• Understanding of sales processes and pipeline management
• Familiarity with CRM systems or internal databases
• Ability to support sales teams with reporting and updates
• Ability to collate and analyse data

• Knowledge of FCA rules and compliance standards
• Ability to adhere to regulated selling practices

• Ability to work closely with cross‑functional teams (Sales, Marketing, Surveying Network)
• Strong interpersonal skills and team‑oriented mindset
• Regular reporting and escalation of issues to management

• Ability to…