Call Centre Agent

Salary: £24,500 per annum (£30,000+ OTE with performance-related bonuses)

Job Type: Permanent

Hours: Full-time. 37 hours per week.

As a Call Centre Agent, you’ll join a dynamic, target-driven team that values energy, ambition, and a positive work environment. Your role involves handling inbound and outbound calls to engage with members of the public, negotiating payment solutions for outstanding debts either in full or by setting a suitable arrangement. With ongoing training, mentorship, and clear progression paths, we’re committed to helping you succeed and grow – with top performers earning over £60,000 OTE in succession roles!

• Strong interpersonal and negotiation skills
• Resilience and ability to handle challenging conversations
• Self-motivated, with excellent time management and organisation skills
• Target and results driven
• Experience in a Call Centre or Sales role is desirable.
• Experience of a target-driven role or negotiating finances is also desirable.

• Competitive salary - £24,500 basic salary per annum
• Commission – Monthly uncapped performance-related bonuses with potential to earn OTE £30,000+
• Flexible Working – 37 hours per week (over five days). 2 set shifts on a weekly rotation (8:00 to 16:30 or 10:30 to 19:00) with an early finish on Fridays. 1 in 4 contractual weekend shifts paid as overtime – Saturday shift 9:00 – 14:00pm.
• Annual Leave Allowance – Generous annual leave allowance increasing with length of service with average commission payments payable for up to 20 days per annum. No bank holiday working required plus Christmas shutdown.
• Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future.
• Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts. Designed to support your wellbeing and reduce out-of-pocket expenses!
• Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing financial protection and peace of mind for your family.
• Extensive Training Programme – We provide our new employees with a robust training programme, along with ongoing support and development to help you grow and succeed throughout your career.
• Successful candidates will need to undergo right to work and reference checks.

Jacobs Enforcement is an equal opportunities and accredited Investors in People organisation. Certificated with a Level 2 achievement in Disability Confident Employer Recognition, we positively encourage applications from all eligible candidates irrespective of any protected characteristic, and proactively develop our people.