Inside Sales Manager

Led by Rodolphe Saadé, the CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate

Purpose:

We imagine better ways to serve a world in motion.

The CMA CGM group serves more than 420 ports around the world on five continents, with a fleet of over 700 vessels. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

• To manage the Inside Sales Team‘s activities, with the primary objective being to increase volume and revenue in accordance with UK Sales targets and deliverables.
• Assisting the Local Sales General Manager in driving the Commercial strategy of the Local Sales Team

• Coach and manage the Inside Sales team, striving to achieve a team culture of high performance and engagement and supporting your team to achieve their personal objectives (i.e. Business, performance and personal development)
• Participate in establishing the Commercial action plan, ensuring the UK&I Agency Sales’ segmentation is correct and up to date in in-house systems
• Proactively identify commercial market opportunities and leads, working collaboratively with relevant stakeholders to capitalise on opportunities
• Plan and conduct commercial visits & calls with relevant customer groups
• Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA…)
• Create Opportunities, Account Potentials and Account Plans for market identification and opportunities to grow and develop our business
• Weekly Review of Local Sales Team performance in accordance with agreed KPI's, recognising success and proactively supporting and managing instances where improvements may be required
• Monthly Review of Sales performance vs. budget, Customer interactions and Trade Performance, reporting on key trends and observations
• Provide reporting and commentary for UK&I General Manager & UK CCO as required
• Work collaboratively with Agency Trade Manager, proactively updating with Market rates and key market information as required
• Ensuring input and maintenance of commercial data and information in in-house systems (personal and that of your team) are accurate, timely and updated as required
• Work collaboratively with UK Sales Support team, i.e. on regarding customer pricing requests
• Work collaboratively with Customer Care teams to ensure customer experience issues are resolved effectively and in a timely manner
• Actively contribute to the development of overall market share and turnover in accordance with UK commercial strategy
• Management of customer credit facilities

• Extensive people leadership and management experience, with the ability to foster a culture of high performance and engagement within your team.
• Experience with in a Sales and Account Management environment wtihin the Shipping industry
• Excellent communication skills, with the ability to build rapport and effective relationships with customers and key stakeholders
• Pro-active approach to your work, with ability to organise and manage diverse workload and priorities in a fast-paced environment
• High attention to detail, with demonstrable experience of working with & Managing…