Account Manager

Account Manager Manchester | Hybrid Working (3 Days in the office) £35,000 Basic Salary  £15,000 Bonus (OTE £50,000) Permanent | Monday-Friday | 37.5 Hours per Week We're looking for a commercially minded Account Manager to join a growing and high-performing team within one of the UK's most exciting businesses operating in the automotive sector. This is a relationship-driven role focused on managing and developing a portfolio of dealership partners, helping them maximise the value they receive from the platform while identifying opportunities for growth.

You'll act as a trusted advisor to your clients, building strong long-term relationships, delivering insight-led recommendations, and ensuring a first-class customer experience.

Key Responsibilities Build and maintain strong relationships with a portfolio of dealership partners, becoming a trusted point of contact and advisor Gain a deep understanding of each client's business, objectives, challenges and performance to deliver tailored recommendations Conduct regular account reviews and performance discussions via phone and video calls Analyse customer performance data and provide actionable insights to help partners maximise ROI and platform engagement Manage the onboarding and training of new dealership partners, ensuring a seamless customer experience from day one Identify opportunities to grow existing accounts through the adoption of additional products, services and strategic initiatives Take ownership of customer retention, satisfaction and commercial performance across your portfolio Work closely with internal stakeholders and Partner Success teams to ensure client objectives are delivered effectively Proactively address client challenges, resolve issues and drive continuous improvement across the customer lifecycle What We're Looking For Proven experience in an Account Management, Client Services, Customer Success or Relationship Management role Strong communication and stakeholder management skills, with the ability to build credibility at all levels A consultative approach with a genuine passion for understanding customer needs and delivering value Experience managing and growing existing client relationships while identifying opportunities for further business growth Commercially aware, with the ability to balance customer satisfaction and business performance Self-motivated and organised, capable of managing multiple priorities and accounts effectively Strong analytical skills with the ability to interpret performance data and turn insights into actions Collaborative team player who enjoys working cross-functionally to achieve shared objectives Resilient, adaptable and comfortable operating in a fast-paced environment Experience using CRM systems and Microsoft Excel or Google Sheets Automotive or digital marketplace experience would be advantageous but is not essential What's on Offer?

Hybrid working with 3 days per week in the Manchester office Clear progression opportunities within a rapidly growing business Ongoing training, coaching and development Flexible and people-focused working culture Wellbeing and support initiatives Regular company socials and team events Opportunity to join an innovative, fast-paced and high-performing commercial team