Community Response Officer

About The Role

We’re looking for a proactive and professional Community Response Officer to join our Community Response team. In this role, you’ll help keep our communities safe by patrolling designated areas, responding to emergencies, supporting customers during incidents, and working closely with colleagues, contractors, and external agencies such as the Police and emergency services.

You’ll especially use CCTV, access control systems, manage incident reporting, carry out property inspections, and identify health and safety concerns.

We’re looking for someone who stays calm under pressure, communicates confidently, and can make sound decisions in challenging situations. You’ll need strong customer focus, good technical skills, and the flexibility to work a 24/7 shift pattern, including bank holidays and on‑call cover.

A full clean UK driving licence is essential, and experience or qualifications such as an SIA licence, First Aid at Work, or ECDL would be desirable.

• 26 days holiday (plus UK bank holidays)
• Paid time off over Christmas period
• Defined Contribution Pension Scheme with a fixed employer rate of 6%
• Flexible working
• Healthcare Cash Plan
• Well‑being support and fun employee events
• Employee Recognition programme
• Talent Management Programme and e‑learning access to support development
• Free parking at either our head office or main depot
• Paid professional memberships
• Volunteering day
• Free on‑site gym