Community Safety Officer

• Employer: Wirral Metropolitan Borough Council
• Salary: £28,598 - £31,022 per annum plus additional enhancements for shift work at circa £6,777-£7,338
  * per annum depending on Pay Spinal Column Point and plus further enhancements for working Bank Holiday(s).
• Location: Wirral
• Contract: Permanent
• Hours: 36 hours per week.
• Closing Date: 26/07/2026 at 23:59
• Reference: NS/26/340787

Wirral Council is a place where your work truly makes a difference. Employees are empowered to #Be The Difference  and help improve life for residents across one of the happiest and most welcoming areas in the UK. With its stunning coastline, vibrant communities, and ambitious vision for the future, Wirral offers an exceptional setting to grow your career and feel valued every day.

If you’re looking for a role where you can thrive, develop, and make real impact, Wirral Council is the perfect place to apply.

Community Safety Officer x 2

1 x Permanent & 1 x Fixed Term Contract to 31/3/27 (This may be extended for a further 12 months subject to funding extension approval) - please state on your application form which post you would like to be considered for.

We are looking for Community Safety Officers to join Wirral Council’s busy 24-hour/365-day Emergency Control Centre (ECC) as part of the Council's commitment to community and public safety.

The ECC operates a state-of-the-art enterprise grade 24/7-365-day CCTV control room, integrated into Merseyside Police and linked via Airwave radio. The officers will proactively monitor the Council’s expanding network of public realm and premises CCTV cameras, respond to Emergency Help Point activations, respond to fire and intruder alarm activations in Council buildings, monitor lone workers, provide call handling for the Council’s emergency duty social care teams outside of office hours and act as single point of out-of-hours contact for the Council for public safety matters and activation of the Council’s Emergency Plans.

Officers will also deploy to public safety incidents; proactively and reactively attend anti-social behaviour and crime locations, including deployment of a CCTV van; audit Public Rescue Equipment and water safety signage and provide a security presence at Council meetings. Officers have an engagement role supporting local communities as a visible presence providing reassurance, advice and guidance.

We are looking for officers who can manage multiple competing priorities, solve problems, engage well with people - particularly those who find themselves in vulnerable situations, and provide great customer service.

Officers will work closely with internal colleagues and external partners including Merseyside Police, Merseyside Fire & Rescue Service and HM Coastguard.

Officers are required to be both Security Industry Authority (SIA) Licenced for Public Space Surveillance (CCTV operation) and Security Guarding/Door Supervisor. Training will be provided if applicants do not have this and is an essential part of the role. A current driving licence is essential.

This post is subject to a Disclosure and Barring Service (DBS) at Enhanced level and Non-Police Personnel Level 2 (NPPV2F) clearance.

The current shift pattern is downloadable; officers are required to work the full rota which includes day, afternoon/evening and night shifts.