Community Safety Officer

• Salary: £29,542 - £32,046 per annum plus additional enhancements for shift work at circa £7,001-£7,581
  * per annum depending on Pay Spinal Column Point and plus further enhancements for working Bank Holiday(s).
• Location: Wirral
• Contract: Temporary
• Hours: 36 hours per week.
• Closing Date: 01/11/2026 at 23:59
• Reference: NS/26/347379

Wirral Council is a place where your work truly makes a difference. Employees are empowered to “#Be The Difference ” and help improve life for residents across one of the happiest and most welcoming areas in the UK. With its stunning coastline, vibrant communities, and ambitious vision for the future, Wirral offers an exceptional setting to grow your career and feel valued every day.

If you’re looking for a role where you can thrive, develop, and make real impact, Wirral Council is the perfect place to apply.

We are looking for Community Safety Officers to join Wirral Council’s busy 24-hour/365-day Emergency Control Centre (ECC) as part of the Council's commitment to community and public safety. The ECC operates an enterprise grade 24/7-365 day CCTV Control Room, integrated into Merseyside Police and linked via Airwave radio.

We are looking for officers who can manage multiple competing priorities, solve problems, engage well with people - particularly those who find themselves in vulnerable situations, and provide great customer service.

The officers will proactively monitor the Council’s expanding network of public realm and premises CCTV cameras, respond to Emergency Help Point activations, respond to fire and intruder alarm activations in Council buildings, monitor lone workers, provide call handling for the Council’s emergency duty social care teams outside of office hours and act as single point of out-of-hours contact for the Council for public safety matters and activation of the Council’s Emergency Plans.

Officers will also deploy to public safety incidents; proactively and reactively attend anti-social behaviour and crime locations, including deployment of a Community Reassurance/CCTV van; audit Public Rescue Equipment, alleygates and water safety signage; provide a visible and reassuring presence at Wirral’s coastlines during peak times and provide a security presence at Council meetings. Officers have an engagement role supporting local communities as a visible presence providing reassurance, advice and guidance.

Officers will work closely with internal colleagues and external partners including Merseyside Police, Merseyside Fire & Rescue Service and HM Coastguard.

Training will be provided to ensure officers are Security Industry Authority (SIA) licenced. A current full driving licence is essential.

The posts are subject to a Disclosure and Barring Service (DBS) at the appropriate level and Non-Police Personnel Level 2 (NPPV2F) clearance.

Officers are required to work a full rota which includes day, afternoon/evening, night and weekend shifts.

For an informal discussion about the role or any queries, please contact William Heggie (Manager – Emergency Control Centre, Community Safety) via email at  .

Shortlisting will take place on 3 November 2026, and interviews will take place on Wednesday 11 November 2026.

If you’re already a Wirral Council employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in…