Support Worker, Community Support Services

We have a fantastic opportunity available for Support Practitioners to join our team based in Liverpool. The successful applicants will work 40.25 hours per week.

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside. The services we provide aim to enhance lives by offering good quality homes and structured support; encouraging clients to achieve independence and engage in constructive opportunities which will enable them to live a more fulfilled and enriched existence.

An exciting opportunity has arisen for a Support Practitioner to join New Start’s Mixed Hostel team. The project is an 11-bed temporary accommodation and support service for vulnerable adults who are homeless or at risk of homelessness. The service provides four beds for individuals with general support needs and seven beds for individuals with multiple complex needs. We provide 24-hour, person-centred support to help residents develop essential life skills, build confidence, increase their independence and prepare for a successful transition into their own tenancies.

As a Support Practitioner, you will play a vital role in empowering residents to achieve their personal goals, overcome barriers and make positive, sustainable changes in their lives.

Have you had experience working as a housing support worker? Do you hold the necessary skills to coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a strengths-based Housing Support Practitioner to work within a 24/7 supported accommodation hostel in Liverpool. You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution.

• Competitive Salary - £(phone number removed)
• A contributory pension scheme
• 242 Hours Annual Leave
• An online bespoke Mandatory training package including a wide range of additional resources to support your development
• A range of learning and development opportunities up to and including Level 5 and Management Qualifications
• Monthly group reflective practice sessions
• AXA Employee Assistance Scheme

• Managing and inspiring positive change for a caseload of residents within a psychologically informed hostel-environment
• Ability to manage conflict and effectively de-escalate challenging situations,
• Supporting those who access the service to settle in, and work towards implementing a more empowering and positive daily structure into their lives at a pace that is realistic and achievable to them
• Educating residents on harm reduction around substance misuse and supporting those who are contemplating recovery from addictions to understand the steps required to access various treatment options
• Planning future long-term accommodation and resettlement options via a personalised strengths-based support plan
• Offering ongoing coaching, advice, and guidance on housing/resettlement related issues from the beginning of a resident’s tenancy through to their planned exit
• Conducting ‘trauma aware’ needs and risk assessments, and updating when necessary
• Exploring education, training, and employment options with residents
• Empowering residents to sustain their welfare benefits, manage their tenancy and comply with key functions…