Head of Service

Job summary

Wirral Stop Smoking service provides tailored, personalised stop smoking support to help residents quit for good. The service focuses on improving long-term health outcomes, reducing smoking-related harm, and addressing health inequalities across the borough. By targeting support towards communities and groups most affected by tobacco use, the service plays a key role in creating healthier, more resilient communities.

Main duties of the job Provide strategic leadership and overall accountability for the Wirral Stop Smoking service, ensuring delivery against contractual KPIs, performance targets and quality standards. Lead multidisciplinary teams and subcontractors, fostering a high-performing, compassionate and inclusive culture that places service users at the centre of delivery. Oversee communications, marketing, community engagement and lead generation to increase awareness, uptake and referrals, building strong relationships with commissioners and key stakeholders.

Drive service development and continuous improvement using performance data, population insights and evidence-based approaches. Manage workforce planning, service capacity, budgets and resources to ensure efficient, equitable delivery and value for money. Ensure robust governance, safeguarding, information governance, health and safety and risk management processes. Act as the primary contact for commissioners, provide high-quality performance and outcomes reporting, and represent ABL Health at senior system and partnership forums.

About us ABL is an exciting, fast-paced, growing community health organisation. As an experienced, CQC-registered provider of community health services, we are passionate about delivering evidence-based, innovative, effective, and relevant healthcare services in partnership with individuals, communities, and stakeholders.

Details Date posted
27 October 2026

Pay scheme

Other Salary
40,000 to 45,000 a year

Contract Permanent Working  pattern

Full-time,

Flexible working

Reference numberEabl
935

Job locations1A Vittoria Court Vittoria Close Beckwith Street Wirral Birkenhead CH
41 3LE
United Kingdom Job description

Job responsibilities

At Wirral Stop Smoking we work collaboratively with local partners to deliver accessible, evidence-based interventions and outreach support. Together, the aim is to empower individuals to take control of their health, improve wellbeing, and reduce inequalities within local communities.

Role

Purpose:

Service Leadership, Performance and Culture Overall leadership and accountability for Wirral Stop Smoking, ensuring delivery against contractual KPIs, outcomes and quality standards. Leading and managing multidisciplinary teams and any subcontractors, embedding a high-performance, compassionate and accountable culture. Ensuring the service remains people-powered, with service user voice, co-production and inclusion embedded throughout delivery and development.

Communications, Engagement, Promotion and Lead Generation Holding strategic ownership of communications and engagement, ensuring the service is clearly positioned, well-promoted and trusted across Wirral. Ensuring effective service promotion and lead generation, driving awareness, uptake and appropriate referrals through community, system and digital channels. Overseeing the development and delivery of communications and marketing strategies in partnership with ABLs communications and engagement teams.

Ensuring strong stakeholder and community engagement to support sustained referral pathways into and out of the service.

Service Development and Solution-Focused Improvement Leading service development and innovation, identifying challenges, gaps and opportunities and designing practical, evidence-based solutions.…