Client Account Specialist - Baltimore

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Baker Donelson has an immediate opening for a Client Account Specialist. Candidate may reside in Baltimore, Baton Rouge, Birmingham, Chattanooga, Houston, Jackson, Knoxville, Memphis, Atlanta, or the New Orleans areas. The position is remote other than the 2nd and 4th mandatory Wednesdays of each month.

The Client Account Specialist is responsible for collecting the firm’s accounts receivable through working directly with the client billing attorneys. In some situations, the specialist will deal directly with the client, sending follow‑up inquiries and negotiating past‑due accounts. The specialist will document and maintain accurate records, following established guidelines and procedures to perform the job as a professional level role. The position reports directly to the Client Accounts Manager.

• Collaborate with client (billing) attorneys regarding their aged A/R.
• Communicate with clients via email and telephone regarding aged accounts receivable upon billing attorney approval.
• Perform account reconciliations to ensure accurate billing and payment applications.
• Compile information for reporting of the progress of collections and accounts receivable aging.
• Analyze, investigate, and clarify problem.
• Report problem and/or doubtful accounts to appropriate parties (CEO, COO, Managing Shareholders, Office Administrator, CFAO, Director of Revenue Services).
• Facilitate and expedite the allocations of aged accounts.
• Monitor the opening of new matters for existing clients with collection and/or write‑off issues.
• Monitor accounts with collection.
• Oversee automatic reminder statements for the Firm, making sure that waivers and reminders are generated and mailed.
• Follow up on approved electronically billed.
• Monitor receivable write-offs for the.
• Manage any client/attorney.
• Participate in monthly Client Accounts meetings to report collection.
• Assist Manager with compiling, tracking, and monitoring Firm fiscal year end process as requested.
• Manages other job‑related duties as assigned by the Director of Revenue.
• Computer experience with knowledge of Word, Excel, Collections software.
• ARCS and ADERANT a plus.
• Must have good organizational, communication and math skills.
• Must be detail oriented, able to work in a fast‑paced environment.
• Ability to use good judgement and discretion in establishing and maintaining relationships with attorneys, staff, and clients.
• Overtime may be required.
• Travel may be required.

The salary range for this position is $60,000 - $75,000.

Must provide minimum authorization to work in the United States. Resumes only accepted for job posted.

Entry level

Full-time

Other

Law Practice