Administrative Asst

Administrative assistant 3

Location: Birmingham, AL
Client: Alabama Power Training Support Services
Contract: 1 Year (Hybrid / In-Office as Required)

We are seeking a detail-oriented and highly organized Admin Assistant to provide expert-level administrative and technical support to the Training Support Services organization. The ideal candidate will have experience in a call center or service center environment
, demonstrate strong problem-solving abilities, and possess advanced proficiency in Learning Source, Oracle HCM, Case Management Systems, and Microsoft Office
.

This role plays a key part in supporting Southern Company’s systemwide training strategy
, coordinating activities across business functions, and ensuring a positive employee learning experience
. The Training Support Specialist will be responsible for managing Learning Source inquiries
, providing exceptional customer service, resolving technical and administrative issues, and ensuring efficient training operations.

• Serve as the primary point of contact for internal and external stakeholders regarding training and Learning Source inquiries.

• Interpret, research, and respond to inbound customer inquiries through multiple communication channels (HR Direct, phone, email, and case system).

• Administer Learning Source
  , including setup and maintenance of courses, curricula, rosters, notifications, and data adjustments.

• Research, analyze, and resolve Learning Source corrections, data discrepancies, and system errors.

• Run standard and ad hoc reports for metrics, compliance, and tracking purposes.

• Document requests and update information accurately across systems (Learning Source, Oracle HCM, Case Management).

• Support special business unit initiatives and system implementations related to training or HR systems.

• Provide feedback to leadership regarding process improvements, policy clarifications, and user experience enhancements.

• Coordinate multiple high-priority initiatives simultaneously
  , maintaining composure and professionalism in high-pressure situations.

• Perform additional administrative tasks, such as data entry, reconciliation, and correspondence
  , to support departmental operations.

• Ensure confidentiality and data integrity while managing sensitive information.

Education:

• Bachelor’s degree preferred.

Experience:

• Experience in a call center, service center, or training support environment preferred.

• Experience working with Learning Management Systems (LMS), particularly Learning Source, strongly desired.

Technical Proficiency:

• Strong working knowledge of Learning Source
  , Oracle HCM
  , Case Management Systems
  , and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Ability to interpret and manipulate data
  , run reports, and maintain training system accuracy.

• Excellent organizational and problem-solving skills; capable of managing complex data and facts with precision.

• Ability to perform routine, repetitive tasks while maintaining superior quality and accuracy.

• Strong communication and interpersonal skills
  , capable of interacting effectively with diverse stakeholders.

• Demonstrated phone etiquette and professional demeanor in all customer interactions.

• Ability to work cohesively in a team environment and collaborate across functions.

• Proven capacity to handle multiple priorities simultaneously without sacrificing quality.

• Skilled in maintaining confidentiality
  , professionalism, and composure in high-pressure situations.

• Demonstrated initiative, accountability, and adaptability in dynamic work environments.