Communication Desk Assistant

Position Summary:

The Contract Communication Desk Assistant is responsible for providing administrative support to the Communication Desk within the Public Safety Department. This role involves answering phones, responding to emails, scheduling appointments, maintaining records, and preparing reports. The ideal candidate will have strong customer service experience, proficiency in Microsoft Office Suite, and excellent organizational skills.

Key Responsibilities:

• Answer phones and emails in a professional and timely manner.
• Greet visitors and direct them to the appropriate department or personnel.
• Schedule appointments and maintain appointment calendars.
• Organize and maintain files and records for easy retrieval.
• Prepare reports, correspondence, and other administrative documents.
• Provide customer service support to internal and external customers.
• Maintain confidentiality and handle sensitive information with discretion.
• Perform other administrative duties as assigned.

Qualifications & Skills:

• Minimum 3 years of experience in a customer service or administrative support role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to work independently and collaborate as part of a team.
• Demonstrated ability to handle confidential information with discretion.