ASE Automotive Service Advisor - Birmingham

Automotive Service Advisor - Remote role at Enterprise Fleet Management

Enterprise Fleet Management—the business line of Enterprise Mobility—is expanding its team of Service Advisors to support our vision of becoming the world’s best and most trusted mobility company. This full‑time remote role is based in Birmingham, AL and allows you to work 100% from home.

The Service Advisor will apply automotive maintenance and repair expertise to support Fleet Management leasing offices, clients, and vendors by reviewing scheduled and unscheduled repair orders. Responsibilities include recommending maintenance intervals, repair procedures, and pricing to keep vehicles operating efficiently while minimizing downtime and costs.

Working hours:

Monday–Friday 6 a.m.–9 p.m. CST and Saturday 7 a.m.–4 p.m. CST. Schedules are based on current business needs.

Pay range: $24.75–$26.75 per hour. Shift differentials up to $2.00/hr for evenings and weekends; additional $0.25/hr for each current ASE certification listed below.

• Paid vacation and flex time
• Medical, dental, and vision insurance
• Dependent spending account, health savings account, life and disability insurance
• Fertility benefits, Employee Assistance Programs
• Profit sharing, 401(k) employer match, company discounts, and more

• Minimum of four (4) approved ASE certifications, all current
• Age 18 or older
• Must reside in Birmingham, AL or immediate surrounding counties, and be a resident of Alabama
• Six months of customer service experience
• Two years of automotive maintenance, repair consultation, or dealership service department experience
• Preferred:
  Degree in Automotive Technology
• Basic proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to meet technical work‑from‑home requirements
• Authorized to work in the United States; no sponsor required now or in future

• Executing
• Customer Service
• Detail Oriented
• Analysing
• Communication
• Flexibility

• Reliable high‑speed internet access via cable or fiber (no DSL or satellite)
• Minimum upload speed 5 Mb/s and download speed 25 Mb/s; latency