Learning & Talent Development Specialist Senior

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Learning & Talent Development Specialist Senior within PNC’s Human Resources organization, you will be based in Pittsburgh, PA;
Cleveland, OH;
Downers Grove, IL;
Birmingham, AL; or Dallas, TX.

This role is focused on project management and learning operations supporting Compliance learning initiatives. The successful candidate will manage multiple learning projects, course updates, assignments, and related activities from planning through implementation while balancing competing priorities, dependencies, and deadlines. Responsibilities include developing project plans, tracking progress, identifying, and mitigating risks, coordinating work across stakeholders, and ensuring deliverables are completed on time and with high quality.

Success in this role requires strong relationship-building, communication, and organizational skills, with the ability to effectively partner with teammates, business partners, and senior leaders. The individual must be detail-oriented and experienced in Quality Assurance, Quality Control, and process documentation, with the ability to validate requirements, identify discrepancies, and ensure operational accuracy. Success in this role also requires adaptability, sound judgment, and the ability to quickly adjust to changing business, Compliance, and regulatory priorities.

Experience with Workday Learning or a comparable LMS, Microsoft 365 tools, Excel, Power BI, Risk and Compliance environments, and emerging technologies, including AI-enabled process improvement and automation, is highly desirable.

• Demonstrated project management experience, including managing multiple concurrent projects, priorities, dependencies, and deadlines.
• Strong organizational skills, attention to detail, follow-through, and ability to work independently.
• Ability to build effective working relationships and communicate professionally with a range of audiences, including senior leadership.
• Ability to coordinate and assign work across a team and drive accountability for deliverables.
• Experience identifying and proactively managing project risks, dependencies, and potential bottlenecks.
• Experience performing Quality Assurance (QA) and Quality Control (QC) activities and maintaining clear process and procedure documentation.
• Strong Excel skills and proficiency with Microsoft 365 tools, including Outlook, Teams, One Note, Word, PowerPoint, and SharePoint.
• Experience with Workday Learning or a comparable Learning Management System (LMS), including administration, configuration, assignment management, reporting, and troubleshooting.
• Risk and/or Compliance experience, preferably within financial services.
• Familiarity with Power BI dashboards, reporting, and data analysis.
• Experience, exposure, and practical application of emerging technologies, including understanding their business, operational, and risk implications.
• AI literacy and demonstrated experience leveraging AI tools to improve work quality, efficiency, process automation, data analysis, and decision-making.
• Demonstrated learning agility and the ability to evaluate, adopt, and implement new technologies to solve business challenges and improve operational effectiveness.
• Experience identifying opportunities to simplify, automate, or enhance processes through technology-enabled solutions, including AI-driven capabilities.
• Strong analytical and…