Customer Support Specialist
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-01-12
Listing for:
AutoTec
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Call Center / Support
Job Description & How to Apply Below
Summary
Answer incoming calls from auctions and dealers who subscribe to Auction
ACCESS. Charged with providing exceptional service on routine matters.
Answer 25+ calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.
Responsibilities- Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
- Monitor quality of documents and enter missing information into the Auction
ACCESS system - Assist customers/answer questions about the system including routine and non-standard questions
- Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
- Use phone tracking software to manage calls and log activity – note caller information and progress on issues
- Serve as first line contact for troubleshooting problems with hardware
- Work with co-workers – backup others, troubleshoot problems
Entry level
Employment typeFull-time
Job functionOther
IndustriesTechnology, Information and Internet
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