Front Desk Agent

Overview

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, we are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

The Front Desk Associate will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Pyramid Hotel Group's high standards of quality. Key duties include:

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process by inputting guest information using the computer system.
• Promote the Hotel's marketing programs and make room selections based on guest needs.
• Assign and imprint electronic keys; confirm room number and rate.
• Present welcome folders containing room keys, certificates, coupons, and refreshment center keys.
• Verify and imprint credit cards for authorization; handle cash, make change, and balance a house bank.
• Accept and record vouchers, travelers checks, and other forms of payment, including foreign currency.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone and input messages into the computer system.
• Retrieve and communicate messages to the guest, and collect mail, small packages, and facsimiles.
• Close guest accounts at check‑out and ascertain satisfaction, addressing complaints and resolving conflicts.
• Remain calm and alert during emergency and heavy hotel activity, resolving complications such as location changes or credit issues.

• At least one year in a customer service role with high guest interaction.
• Valid driver’s license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems as they arise.
• Ability to work in a team environment.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving throughout the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Must be available to work various shifts, including weekends and holidays.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation is based on a wide array of factors unique to each candidate, including but not limited to skill set, years of experience, certifications, and specific office location.

Pyramid Global Hospitality is an equal opportunity employer.