Customer Telesales Support Agent Hybrid
Listed on 2026-01-01
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Are you passionate about providing exceptional service and supporting the elderly? Join the S&A Group team in Birmingham, AL, where we deeply value commitment, excellence, and compassionate care. As a Customer Telesales Support Agent, you will play a vital role in ensuring that our clients receive the highest level of service. Utilize your problem-solving skills to assist customers with their benefit needs and create positive, impactful experiences with every interaction.
At S&A Group, we offer a competitive salary between $50,000 and $65,000, providing a fulfilling career path for those dedicated to outstanding customer service.
About This Role:
Purpose-Driven Impact :
Make a difference in the lives of elderly clients by helping them navigate important benefit decisions with empathy and care.
Stability & Growth
:
Join a well-established team with opportunities for career advancement, skill development, and personal growth.
Supportive Team Environment :
Be part of a positive and collaborative workplace where your ideas are valued, and your contributions truly matter.
Comprehensive Training & Development
:
Gain the knowledge and tools necessary to succeed through hands-on training and continuous coaching.
Recognition & Reward
:
Your dedication and hard work will not go unnoticed—outstanding performance is regularly recognized and celebrated.
- Respond promptly and professionally to customer inquiries via phone, email, and mail.
- Provide accurate information on products, services, pricing, and other related details.
- Assist clients with benefit placements, tracking, and resolving any issues or complaints.
- Maintain and update customer records in our database as necessary.
- Follow up with clients to ensure satisfaction and build strong, lasting relationships.
- Work collaboratively with team members to ensure a smooth customer experience throughout the sales process.
- 1-2 years of experience in customer support or a related field.
- Exceptional communication skills, both verbal and written.
- A demonstrated ability to manage customer inquiries with empathy, professionalism, and care.
- Proficiency with customer support software and systems is essential.
- Strong problem-solving abilities and attention to detail are a must.
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