Customer Service Representative

Customer Service Representative at Million Air

Do you enjoy working in a fast‑paced environment? Want to work in aviation services with private jets? If customer service is your passion and you want a full benefits package—including medical, dental, vision, paid time off, and competitive pay—this role is for you.

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and passengers, including making reservations.
• Invoice services rendered to customers and pilots.
• Record customer preferences in the internal system.
• Proactively prepare for incoming aircraft.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Partner with the line service team to exceed customer expectations.
• Keep the hospitality bar stocked with snacks and beverages.
• Maintain a neat work area at all times, including front desk, lobby, and FBO amenities.

• Customer service experience, preferably in the service industry.
• High School Diploma or equivalent.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record and ability to pass a background check.
• Bilingual is a plus.
• Strong computer skills, including Microsoft Office and point‑of‑sale programs.
• Basic math knowledge and attention to detail.
• Ability to operate a motor vehicle and be insurable by company insurance.

This position reports to the Customer Service Manager.

Professional setting with exposure to all weather conditions and direct contact with aircraft.

• Lift up to 25 pounds.
• Stand and walk throughout the facility to greet customers.
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery.

Non‑exempt, full‑time. Shift work includes 2 pm‑10 pm, evenings, weekends, and scheduled company holidays.

No travel required.

Entry level with customer service background.

Million Air is an Equal Opportunity/Affirmative Action Employer. Protected Veteran/Disabled.

This job description is not exhaustive; duties may change at any time with or without notice.