Priority Banker; Onsite – Birmingham

Position: Priority Banker (Onsite – Birmingham)

Join to apply for the Priority Banker (Onsite – Birmingham) role at Regions Bank

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Job Description

At Regions, the Contact Center Priority Banker provides full‑service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.

Primary Responsibilities

• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
• Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
• Educates and advises customers on products and services, including all loan and deposit types
• Takes ownership of customer issues and works proactively with the customer for resolution
• Refers customers to an internal team of experts when complex financial goals and needs are recognized
• Completes work with a limited degree of supervision

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to (Use the "Apply for this Job" box below). for more information.

Requirements

• High School Diploma or GED
• Two (2) years of experience in customer service, sales, or banking
• Ability to accurately observe stable and scrolling on‑screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on‑screen selections
• Ability to work at a computer for extended periods of time

Preferences

• College Degree
• One (1) year of experience lending
• One (1) year of experience in relationship‑based client consultation

Skills And Competencies

• Ability to adhere to policies, procedures, and guidelines
• Ability to handle multiple priorities simultaneously
• Ability to problem solve
• Ability to provide personalized customer service
• Ability to work in a fast‑paced and energetic environment
• Basic computer skills with the ability to navigate various systems
• Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
• Strong communication and customer focus

Onsite 5‑Week Training Schedule

Monday‑Friday 8:00 am‑5:00 pm

After Training Work Schedule

Monday‑Friday in the office 10:00 am‑7:00 pm CST (one day off during the week either Tuesday, Wednesday, or Thursday) and EVERY Saturday or Sunday 10:00 am‑7:00 pm CST you will work remotely. Your off day will be based on the needs of the business.

May be required to work select bank holidays.

Position Type

Full time

Compensation Details

• The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
• $41,600.00 USD (Job Range Target)
• $46,970.00 USD (Median)
• This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

• Paid Vacation/Sick Time
• 401(k) with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

To learn more about Regions’ benefits, please click or copy the link below to your browser.

Location Details

Riverchase Operations Center
Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher‑volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Finance and Sales

Industries

Banking

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