Front Office Assistant

Front Office Assistant – High Five Healthcare, Birmingham, AL

The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check‑in and check‑out processes, presents patients with out‑of‑pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail‑oriented, and enjoys working in a fast‑paced dental environment.

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Efficiently check patients in and out.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Manage communication with referring practices.
• Perform administrative office tasks using a computer and dental software.
• Maintain patient confidentiality in accordance with HIPAA regulations.

• 1+ years of dental front desk experience preferred.
• 1+ years of customer service experience preferred; friendly, patient‑first attitude.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance.
• Proficiency with computer‑based tasks.
• Professionalism, reliability, and a positive attitude.
• High school diploma or equivalent.

Entry level

Full-time

Other

Hospitals and Health Care