Learning & Development Specialist - Instructional Designer

The work we do has an impact on millions of lives, and you can be a part of it.

Wehelp protect our customers against life’s uncertainties.

Regardless ofwhere you work within the company, you’ll behelping provide protection and peace of mind when our customers need it most.

The Training Designer Associate II independently designs, develops, and maintains learning solutions that build employee capability and support business performance. The role partners with business leaders, subject matter experts, HR partners, and project teams to identify learning needs and translate them into effective, engaging, and measurable learning experiences.

The role applies adult learning principles, instructional design methodologies, and learning technologies to create instructor-led, virtual, digital, and blended learning solutions. It independently manages learning projects, advises stakeholders on learning approaches, evaluates effectiveness, and improves learning practices, tools, and resources.

• Partner with business leaders, subject matter experts, HR partners, and project teams to identify performance needs, skill gaps, and desired learning outcomes.
• Conduct learning discovery to define the knowledge, skills, and behaviors required for successful performance.
• Design and develop instructor-led, virtual, digital, and blended learning solutions using instructional design methodologies and adult learning principles.
• Create curricula, facilitator and participant materials, job aids, videos, assessments, communications, and digital learning content.
• Translate complex business, technical, and operational information into clear, engaging, and learner-focused content.
• Independently manage multiple learning projects, coordinating stakeholders, content development, review cycles, implementation, and timelines.
• Advise stakeholders on learning strategies, delivery methods, technologies, and performance support, and partner with facilitators, trainers, and managers to support implementation and adoption.
• Evaluate learning effectiveness using feedback, assessments, business outcomes, and other relevant measures to identify improvements.
• Maintain learning content, including online L&D content in Indigo, to ensure accuracy, consistency, compliance, and alignment with business needs.
• Contribute to the development of learning standards, templates, job aids, and best practices that improve consistency and quality across learning solutions.
• Support the learning platforms and content-authoring tools used to develop, deliver, and manage learning.
• Use approved AI-enabled tools to support learning design, content development, research, reporting, and operational efficiency while protecting confidentiality, ensuring compliance, and reviewing outputs.
• Contribute to learning projects and process improvements that strengthen employee capability and the learner experience.
• Support learning program and platform administration, including assignments, enrollments, reporting, content maintenance, and learner communications.

• Strong knowledge of instructional design, adult learning, curriculum development, and learning evaluation across instructor-led, virtual, digital, and blended formats.
• Demonstrated experience applying instructional design and adult learning principles to create effective learning solutions.
• Proficiency with Microsoft 365, learning platforms, and digital content-authoring tools.
• Working proficiency with approved generative AI and automation tools, including effective prompting, output validation, confidentiality, and responsible use.
• Strong consulting and partnership skills, with the ability to gather requirements and recommend practical learning solutions across functions and…