Collections Specialist

Position Title:

Collection Specialist

Reports To:

Manager, Credit and Collections

Location:

Required to work onsite from Royal Cup facility in Birmingham, AL. This is not a remote work position.

This is a direct-hire position. Unsolicited resumes or candidate referrals from third-party recruiting agencies will not be accepted.

The Collections Specialist reports to the Manager, Credit and Collections. This role is responsible for coordinating the accounts receivable collections process within a specific region. This position will also be responsible for direct ship customer collections including vacant routes and will have the latitude for decision making within corporate credit parameters.

• None

• Processing of high-volume customer payment batches including lockbox checks, ACH, and wire.
• Ensuring payment activity is recorded timely and accurately to GL Completion of account reconciliations and cash applications.
• Extensive research and reconciliation for house accounts.
• Achieve assigned DSO, delinquency/loss goals and metrics for house accounts.
• Report and consult with management on major issues Answer field and customer questions.
• Resolve credit/payment problems Assist with delinquency/loss reporting and tracking electronic communication including invoicing and collection correspondence.
• All other duties as assigned.

• Minimum of a High School Diploma (or an equivalent such as a GED)
• 3-5 years of directly related experience in customer service and/or collections or another related field.
• The ability to establish and maintain effective working relationships with those contacted in the course of work.
• Demonstrate clear and concise communication, maintaining a courteous and tactful demeanor in all instances.
• Demonstrate the ability to calmly de-escalate hostile situations to the best possible resolution.
• Basic abilities with Microsoft Office suite, specifically with Word and Excel.
• Prior experience with SAP is highly preferable.
• The ability to successfully complete the pre-employment process.

• Bachelor’s degree (preferably in Business, finance, accounting, or another similar discipline) preferred.
• Prior experience with SAP.

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent sitting, standing, walking, reaching, typing, reading, talking, and hearing.
• The ability to lift up to 10 pounds with or without assistance.

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices, and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence that takes pride in our unparalleled dedication to customer care.

We are a large, privately held national importer, roaster, and distributor of coffees, teas, and related products that have been in business for more than 125 years. Royal Cup, Inc. currently provides products, equipment, and service to restaurants, hotels, convenience stores, businesses, and individuals throughout the United States, and we are growing!

At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer‑centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high‑impact accounts across the country based on exceptional products and service.

We believe serving our customers well, serves us well. We are results‑oriented and strive to not only retain our current customer base but grow our presence with new, high‑impact accounts across the country by offering exceptional products and service.

Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset…