Director - Release of Information and Record Storage - ENT

Director – Release of Information and Record Storage – ENT

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Pay range: $99,090 – $161,025 per year.

Benefits and perks available for eligible positions include:

• Robust educational assistance programs
• Generous paid time off
• Employee assistance and wellness programs
• Paid parental leave
• Qualifying employer for the Public Service Loan Forgiveness (PSLF) Program
• Plus more

Provides enterprise‑level direction and leadership for Release of Information (ROI) and Record Storage functions across all UAB Medicine Enterprise and applicable entities. Ensures alignment of ROI/Record Retention practices with enterprise and local policies, legal, regulatory requirements, and medical record governance standards. Oversees multiple work streams, including vendor‑managed, internal, on‑site, and decentralized ROI operations, Record Storage, and provides operational leadership for governance activities related to disclosure and documentation accuracy.

Collaborates with Compliance, Legal, Privacy, Risk Management, and Information Technology to ensure record release processes and Record Storage protect patient privacy and enterprise risk interests.

• Lead and provide oversight of ROI operations and Record Storage conducted internally and by contracted vendors, including the Psych approval and sequestered chart processes.
• Work collaboratively with the vendor's ROI manager and staff to ensure requests are fulfilled in a timely and accurate manner in compliance with all UAB Medicine policies as well as Federal and State laws.
• Monitor vendor performance and compliance with contractual terms, direct corrective action when service or compliance standards are not met, and serve as the enterprise escalation point for ROI‑related issues.
• Ensure UAB Medicine policies and procedures related to ROI and Record Retention are current and apply to Federal/State laws.
• Develop training materials for both UAB staff and contracted vendors.
• Routinely visit the UAB Enterprise entities to ensure compliance. Ensure vendors have access to appropriate technologies and are trained on UAB policies and procedures.
• Resolve complex or sensitive release issues, engaging Compliance, Legal, Risk, or Privacy as appropriate.
• Provide enterprise‑wide oversight and manage all ROI processes and Record Storage not managed by contracted vendors.
• Serve as a system escalation point for ROI and Record Retention related inquiries, guidance, and issues.
• Oversee subpoena response and serve as the Custodian of the Medical Record, ensuring appropriate documentation, tracking, and legal coordination. Attend court hearings when the Custodian of Medical Record personal appearance is required.
• Develop, implement, and maintain performance and quality metrics related to ROI and Record Storage.
• Work with Medical Records Governance, Compliance, Legal and/or Privacy staff to address ROI and Record Storage‑related incidents, and potential OCR complaints.
• Oversee and manage the Accounting of Disclosure process.
• Coordinate with vendors and Compliance/Privacy staff to ensure accurate documentation of disclosures and maintenance of required logs.
• Direct and develop education and training related to accounting of disclosure and logging of requests. Ensure timely onboarding of users into the Accounting of Disclosure system, and verify compliance with privacy and record‑keeping standards.
• Lead assigned workforce and financial resources for enterprise ROI and Record Storage operations.
• Manage direct and matrixed staff supporting ROI, Record Storage and disclosure activities across entities, ensuring training, competency, and performance standards are met.
• Oversee the operational budget within defined limits and allocate resources to meet enterprise needs efficiently and compliantly.
• Perform other duties as assigned.

• Associate’s degree in Health Information Management (HIM) or related field (required). Bachelor’s or Master’s degree preferred.
• Five (5) years of progressive experience in HIM, including a graduated level of…