Ophthalmic Tech

Description

ABOUT US

We aim to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient‐centric care and are knowledgeable, skilled, and empathetic to our patients’ needs. We continuously look for ways to improve our patients' experience through data analytics, patient surveys, and feedback. Our commitment to patient care also includes investing in our employees through continuing education and training.

The Ophthalmic Technician I is critical in supporting the clinical team by providing high-quality patient care and assisting with diagnostic testing and procedures. This position requires excellent customer service, strong interpersonal and communication skills, and the ability to make independent decisions within the scope of their role. The ideal candidate is detail‑oriented, adaptable, and committed to maintaining patient confidentiality while delivering exceptional service.

• Obtain and document comprehensive patient history, ensuring accuracy and completeness.
• Follow office work‑up protocols to support efficient patient flow and physician needs.
• Determine visual acuity and perform automated refraction.
• Administer eye drops, ointments, and irrigating solutions as the physician prescribes.
• Measure intra‑ocular pressure (tonometry) accurately and safely.
• Prepare patients for pre‑operative procedures as directed.
• Maintain and calibrate ophthalmic equipment and instruments to ensure proper functionality.
• Perform administrative and clinical tasks, including entering data into the electronic medical records (EMR) system and providing direct patient services.
• Recognize patient symptoms or test results inconsistencies and report findings to the appropriate medical personnel.
• Maintain strict patient confidentiality in compliance with HIPAA and company policies.
• Demonstrate initiative by seeking instruction in areas of uncertainty and staying informed about evolving ophthalmic practices.
• Travel to various office locations as required; dependable transportation is necessary.

• An associate or bachelor’s degree in healthcare administration or a related field is preferred.
• 2 to 3 years of experience as an ophthalmic or optometric technician preferred.
• Strong attention to detail and ability to follow precise protocols.
• Flexibility and willingness to travel between multiple locations as needed.
• Ability to work independently while effectively collaborating with the healthcare team.
• Exceptional organizational skills and the ability to prioritize tasks in a fast‑paced environment.

• Patient Experience—Understanding and anticipating the patient’s needs, actively striving to exceed our patient’s expectations, and providing ongoing education and communication.
• Proactive—Keep others informed. Ask for help when needed and bring any challenges or concerns to leadership.
• Analytical mind—capable of out‑of‑the‑box thinking to solve problems.
• Professionalism—displaying cautious, helpful, and ethical behavior. Maintaining composure even under challenging circumstances.
• Excellent communication skills, both written and verbal. Focus on becoming an active listener to understand the needs of co‑workers and patients better.
• Drive for Results—strives to improve the patient experience by committing to continuous improvement and going above and beyond optimal outcomes.
• Focus on Efficiency—utilizes technology, innovation, and process improvements to improve efficiency and effectiveness continuously.
• Teamwork—participates as a team member and establishes strong working relationships with teammates and the organization.
• Celebrates Change—receptive to new ideas and responds to changes with flexibility and optimism.
• Forward‑thinking attitude—consider how your actions and behavior influence or affect others and how this will impact your future growth in the company.
• Continues learning and improvement—acknowledges own strengths and development needs and works to strengthen capabilities.

• Help foster a positive workplace environment that encourages…