Patient Encounter Specialist - General Pediatrics

Overview

Patient Encounter Specialist - General Pediatrics at UAB Medicine – full time role located at General Pediatrics, Park Place II. Responsibilities include patient check‑in/out, telephone routing, data entry, and follow‑up. Benefits include 100% tuition assistance, wellness initiatives, generous paid time off and paid parental leave, eligibility for the Public Service Loan Forgiveness Program, and more.

Under general supervision and UAHSF established policies, provide a variety of specialized services in support of the assigned clinic. Check in scheduled and add‑on patients, answer the phone and route calls, enter demographics and charge data into the system, check patients out, perform patient follow‑up, and perform clerical duties related to clinic revenue collection, deposit & reconciliation. Assist and respond to patient needs at the UAB Medicine Self Check‑In Kiosk and consistently demonstrate outstanding customer service to patients, visitors, physicians, and staff.

Education and Experience:

One (1) year customer service experience required. Business Office Education or similar coursework desired. Must: attend all required coursework assigned by management; possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; perform math and bookkeeping skills; possess exceptional telephone and customer service skills; be knowledgeable of English grammar & punctuation. High School Diploma or equivalent preferred.

Must be self‑directed / self‑motivated; good communication and interpersonal skills. Perform a variety of duties often changing from one task to another without loss of efficiency. Accept responsibility for direction, control and planning of one’s own work. Work independently; recognize patient confidentiality rights and responsibilities; convey empathy and compassion; relate to others to create teamwork and cooperation; communicate effectively with diverse backgrounds;

exhibit flexibility and cope effectively in fast‑paced environment; perform effectively when confronted with emergency, critical or dangerous situations; demonstrate quality work ethic; maintain customer focus and satisfy perceived needs.

UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.

$65,000.00 – $75,000.00