Community Outreach Consultant; Healthcare Sales

Community Outreach Consultant (Healthcare Sales)

Join to apply for the Community Outreach Consultant (Healthcare Sales) role at Arch Well Health

Arch Well Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best‑in‑class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness‑focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary

Membership Consultants are the primary evangelists of Arch Well Health and grow our patient base in the communities we serve. As outside healthcare sales professionals, we ensure all seniors who can benefit from excellent medical care – regardless of their economic means – can be reached, inspired, and aided in joining our medical centers. Whether engaging directly with individual seniors in the community, organizing events to bring seniors together, or building effective partnerships with patient referral sources, our Membership Consultants are active & visible members of the community who ensure seniors gain access to the care they need.

Consultants combine traditional B2C and B2B sales skillsets with effective community engagement, problem solving, and organizational skills in a truly rewarding, multi‑channel growth role. Prior experience in Medicare Advantage sales or working with seniors is helpful though not required; we are a new breed of healthcare provider open to great sales talent from many walks of life.

Duties/Responsibilities

• Drive new patient enrollment year‑round by identifying, cultivating, and securing new patients through direct‑to‑consumer, business‑to‑business, and community stakeholder relationships
• Meet individual seniors and groups in their homes, senior centers, houses of worship, and other community gathering places to evangelize the Arch Well Health mission & value proposition for seniors
• Plan, coordinate, and execute local events in the community and in our centers to help reach our ideal patients (e.g. medically underserved, Medicare‑eligible seniors)
• Cultivate relationships with individual health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position Arch Well Health as their preferred provider for senior healthcare when referring or assigning patients to a primary care physician
• Partner with Arch Well Health Community Relations on initiatives with community officials/influencers, businesses, and public health programs that appropriately drive new patient growth
• Coordinate with health plan agents and brokers to ensure prospective patients are enrolled in an accepted health plan and assigned to Arch Well Health in a timely manner
• Leverage sales & marketing tools (e.g. Salesforce) to identify and cultivate new patients, maintain current prospect information, and document sales interactions
• Provide monthly activity calendar reflecting community access points and tabletop venues. Create penetration plans and initiatives in target sub‑markets & channels
• Engage with new patients through and beyond their first appointment. Maintain relationships with enrolled patients to positively impact retention. Help address and resolve customer complaints and issues
• Travel required:
  
  very limited outside of local market (under 10%)

Preferred Qualifications

• H.S. Diploma or GED required;
  Bachelor’s degree is helpful
• 1 year of Sales or Community Relations experience required; 2+ years preferred
• Experience with a health plan, FMO / benefits broker, or provider is preferred
• Experience working with or selling to the senior community or medically underserved is preferred
• Valid driver’s license (required)

Arch Well Health is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Hospitals and Health Care