Medical Release of Information; ROI Specialist – Call Center Operations

Medical Release of Information (ROI) Specialist – Call Center Operations

Join to apply for the Medical Release of Information (ROI) Specialist – Call Center Operations role at Iron Mountain

We provide expert sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner with over 225,000 customers worldwide to preserve their invaluable artifacts, extract value from their inventory, and protect data privacy.

Iron Mountain is seeking a diligent and customer‑focused Medical Release of Information (ROI) Specialist – Cross‑Trained in Call Center Operations to join our Health Information Management team. In this role, you will be responsible for ensuring the secure, HIPAA‑compliant transmission of patient health records and providing high‑quality support for inbound medical inquiries.

• Process and validate medical record requests from patients and authorized entities to ensure accurate and timely delivery of health information.
• Collaborate with patients and healthcare providers via the call center to resolve inquiries and provide status updates on record requests.
• Ensure strict compliance with HIPAA, state, and federal regulations to safeguard protected health information (PHI) at all times.

• 1–2 years of experience in Release of Information (ROI) or Health Information Management.
• Strong knowledge of HIPAA regulations and proficiency with Electronic Health Record (EHR) systems.
• 1–2 years of proven ability in high‑volume customer service experience, specifically in managing complex inquiries and maintaining data confidentiality.
• High school diploma or equivalent (mandatory); additional healthcare certification (e.g., RHIT) is a plus.

• Salary: $16.00 – $17.00 per hour
• Shifts:
  
  8:00 AM – 4:30 PM
• Location:
  
  3000 2nd Avenue South, Birmingham, AL 35233.
• Competitive compensation and benefits aligned with your experience.
• Paid time off and holidays.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth within the Iron Mountain network.

Requisition: J0095943

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. If you have a physical or mental disability that requires special accommodations, please let us know by emailing accommod We are committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, .