Senior Director - Guest Services Administration

Position Overview

Pay range: $85,600 - $139,100 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

To lead and direct all activities of the Guest Services department. To establish and maintain departmental programs, systems and procedures in compliance with federal, state and local regulations and UAB Hospital policies and goals. To be responsible for both in-patient and out-patient areas of the Health System.

Bachelor's degree in business administration, quality and/or customer service required. Master's degree in healthcare quality and safety preferred. Seven (7) years of experience in customer service and/or quality required. Experience in healthcare preferred.

We are UAB Medicine, Alabama's largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians.

Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state's first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent's hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you're seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there's a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care.

With nearly every medical specialty represented and unlimited opportunities for growth, you'll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.