Fleet Recruiting and Retention Manager

At zTrip
, we know that our drivers are the foundation of our success. As the nation's largest taxi transportation provider, we depend on dedicated, professional drivers to deliver safe, reliable transportation to the communities we serve every day.

We are seeking a motivated, relationship-focused, and results-driven Fleet Recruiting & Retention Manager to lead driver recruiting efforts, improve retention strategies, and help grow a strong, engaged fleet. This role is responsible for attracting qualified driver candidates, guiding them through the onboarding process, developing retention initiatives, and creating a positive driver experience that supports long‑term success.

If you're passionate about recruiting, employee engagement, relationship building, and helping people succeed, this is an exciting opportunity to make a direct impact on the growth and stability of our organization.

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Career Advancement Opportunities
• Ongoing Training and Professional Development
• Collaborative and Supportive Team Environment
• Opportunity to Directly Influence Company Growth and Driver Success

• Develop and execute recruiting strategies to attract qualified drivers.
• Source candidates through job boards, social media, referrals, networking events, and community outreach.
• Conduct initial screenings and interviews to identify quality candidates.
• Maintain a consistent pipeline of prospective drivers to support fleet growth.
• Promote the benefits and opportunities of driving with zTrip to prospective applicants.
• Coordinate recruiting campaigns and hiring events to increase applicant flow.

• Guide new drivers through the application, qualification, and onboarding process.
• Assist candidates with licensing, documentation, and onboarding requirements.
• Ensure a smooth and positive onboarding experience from initial contact through activation.
• Coordinate with operations and training teams to ensure successful driver launches.
• Monitor onboarding progress and quickly address obstacles that may delay activation.

• Develop and implement programs designed to improve driver satisfaction and retention.
• Build positive relationships with drivers through regular communication and support.
• Conduct follow-ups, surveys, and retention interviews to identify concerns and opportunities for improvement.
• Work proactively to reduce driver turnover and improve fleet stability.
• Recognize driver achievements and support engagement initiatives that strengthen company culture.
• Serve as a trusted resource for drivers throughout their tenure with the company.

• Collaborate with leadership to establish fleet growth goals and recruiting targets.
• Monitor driver staffing levels and forecast hiring needs.
• Analyze recruiting performance and retention trends to identify opportunities for improvement.
• Develop strategies to increase candidate conversion and reduce onboarding attrition.
• Support expansion initiatives through driver acquisition and workforce development efforts.

• Establish relationships with workforce development agencies, vocational programs, community organizations, and referral partners.
• Develop partnerships that generate qualified driver candidates.
• Serve as an ambassador for the zTrip brand within the community and transportation industry.
• Represent the company at career fairs, hiring events, and networking opportunities.

• Track recruiting metrics, hiring activity, onboarding progress, and retention performance.
• Maintain accurate applicant and driver records.
• Generate reports for leadership regarding recruiting effectiveness and workforce trends.
• Monitor turnover rates and recommend corrective actions.
• Provide ongoing insights and recommendations to improve recruitment and retention strategies.

• Experience in recruiting, talent acquisition, employee engagement, retention, human resources, workforce development, or a related field.
• Strong interviewing and candidate assessment skills.
• Experience developing and maintaining recruiting pipelines.
• Ability to build trust and establish…