HR Support Representative - TTP

Job Title: HR Support Representative - TTP

Location: Birmingham, AL (On-site)

Compensation: $20-$23/hr.

Vaco is partnering with a client seeking dependable and customer-focused HR Support Representatives to support employees with a variety of human resources-related questions and requests. This role is ideal for someone who enjoys helping others, communicating professionally, and working in a fast-paced, service-oriented environment.

The HR Support Representative will serve as a primary point of contact for employee inquiries, providing timely assistance, researching questions, and directing requests to the appropriate HR team members when needed.

• Respond to incoming calls and employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related topics.
• Provide accurate information and guidance while maintaining a positive, professional customer service experience.
• Document employee interactions, inquiries, and resolutions in the appropriate systems.
• Research and resolve routine employee questions, escalating more complex issues to the appropriate HR department when necessary.
• Assist employees with HR processes, forms, system access, and general employment-related requests.
• Maintain confidentiality when handling sensitive employee information.
• Follow established procedures, service standards, and company policies.
• Collaborate with HR, payroll, benefits, and other internal teams to ensure employee needs are addressed efficiently.

• Previous experience in customer service, call center operations, administrative support, or human resources preferred.
• Strong verbal and written communication skills.
• Professional telephone etiquette and a customer-focused approach.
• Ability to manage multiple inquiries while maintaining accuracy and attention to detail.
• Comfortable navigating computer systems and documenting information during calls.
• Strong problem-solving skills and the ability to follow established processes.
• Ability to handle confidential information with discretion.
• Dependable, organized, and comfortable working in a team-oriented environment.

The ideal candidate is patient, approachable, and solution-oriented, with a genuine desire to help employees. Someone who can remain professional under pressure, learn new systems and processes quickly, and provide consistent support in a high-volume environment will thrive in this position.

This is an opportunity to join a team where customer service and employee support are essential to daily operations. Candidates will have the opportunity to apply their communication and problem-solving skills while gaining valuable experience in HR operations.