Specialist Global Industrial

## Specialist, Benefits - Global Industrial Apply:
On-Site:
Birmingham, AL, USA:
Atlanta, GA, USA:
Full time:
Posted Today:
R26 _The Specialist, Benefits supports the delivery of outsourced employee benefits administration across the United States and Canada. The role assists employees, managers, and HR partners with benefits-related questions and escalated issues; coordinates with third-party administrators and benefit carriers; and follows assigned cases through resolution. Working under the direction of the Manager, Benefits & Leave, the Specialist gathers information, researches issues, maintains accurate case documentation, performs routine data validation, and escalates complex, sensitive, or unresolved matters.

The role contributes to a responsive employee experience and the accurate, timely, and compliant delivery of benefits services.  
** Key Responsibilitie
** s
* * Employee & HR Partner Suppor
** t
· Respond to assigned benefits questions and escalations from employees, managers, and HR partners using approved plan information, procedures, and resources.
· Provide clear information and status updates regarding benefit programs, eligibility, enrollment, coverage, payroll deductions, and vendor processes.
· Assist employees with navigating vendor resources and understanding the information or documentation needed to resolve an issue.
· Refer plan interpretation, policy, compliance, fiduciary, or other complex matters to the Manager, Benefits & Leave or appropriate subject-matter expert.
· Deliver professional, responsive, and employee-focused support while maintaining confidentiality and discretion.  
** Case Management & Issue Coordinatio
** n
· Manage assigned benefits cases in Service Now or other approved case-management tools through resolution or appropriate handoff.
· Gather relevant information from employees, vendors, carriers, payroll records, HR systems, and internal partners to support issue investigation.
· Coordinate resolution of common eligibility, enrollment, coverage, billing, payroll deduction, dependent verification, and vendor-service issues.
· Maintain complete and accurate documentation of communications, actions, decisions, and resolutions.
· Monitor open cases, follow up on outstanding actions, provide timely updates, and escalate aging or unresolved issues.
** Vendor & Carrier Support*
* · Work with third-party administrators, benefit carriers, and service providers to obtain information and support resolution of assigned employee issues.
· Follow established vendor contact and escalation procedures and track vendor commitments through completion.
· Prepare issue summaries, supporting details, and action-item updates for vendor discussions and internal review.
· Identify recurring vendor issues or service concerns and communicate observations to the Manager, Benefits & Leave.
· Support follow-up activities resulting from vendor meetings, service reviews, or corrective actions.  
** Operational, Data & Compliance Support*
* · Perform assigned validations and reconciliations involving eligibility, enrollment, payroll deductions, billing, employee records, and vendor data.
· Research data discrepancies and coordinate corrections with vendors, Payroll, People Systems, or HR Operations under established procedures.
· Support annual enrollment, plan changes, employee communications, testing, and other benefits-related operational activities.
· Compile documentation and data for audits, compliance reviews, reporting requests, and operational controls.
· Follow established privacy, security, records, and control requirements and promptly escalate identified risks or exceptions.
** Knowledge, Quality & Continuous Improvement*
* · Maintain working knowledge of assigned benefit programs,…