ServiceNow Architect

Job Description:

Service Now Architect. The candidate will be responsible as a Solution Architect for designing, deploying, and managing Service Now applications development and solution

• Design end-to-end solutions on the Service Now platform, maximizing out-of-the-box features
• Provide technical guidance and mentorship to development teams, ensuring industry best practices
• Provides guidance to ensure that all updates, enhancements, changes, and projects are completed with minimal bugs and defects
• Participate in and/or lead design workshops, development, testing, and deployment activities
• Engage as a primary technical point of contact with executive-level clients, supporting engagement and program managers
• Provide expert-level support and technical mentoring to the implementation team
• Collaborate with Product Management and the rest of the Service Now leadership team to drive implementation and enhancements
• Develop and manage integrations with external systems via APIs, REST, SOAP, and other methods
• Create/update detailed documentation of all products including but not limited to design documentation, technical operations, support doc
• Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance
• Proficiency in configuring and designing Virtual agent conversations using Service Now using Service Now’s Virtual agent designer, incorpor
• Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver ac
• Integrate virtual agents with various Service Now modules and external systems ensuring seamless dataflow and process automations.
• Experience in migration of Connect Chat to AWA
• Experience with Service Now platform development including scripting, integrations and APlis
• Experience in implementing Service Now NLU and Microsoft LUIS based dynamic language translation.
• Expertise in Service Now development and antesticle madane. treatment.