Systems Analyst - ENT - Voice

Join to apply for the Systems Analyst - ENT - Voice role at UAB Medicine

Pay range: $63,875 - $103,800 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

A team of more than 400 professionals,
Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.

Under general supervision from Manager and Systems Analyst III, the Systems Analyst-ENT is responsible for successfully executing a diverse range of telecommunications projects related to Cisco VoIP, Avaya Cloud, Avaya Red, Avaya Blue, and Avaya IP Office system deployment and on-going maintenance. Independent judgement and decision-making skills are required.

• Consult with users to determine most effective configurations to meet both their real and perceived VoIP requirements.
• Conduct on-site surveys for additional services needed and changes of VoIP services. Maintain files within shared file system so others can review as needed.
• Assist customers with routine questions. With assistance, provide cost estimates for various types of equipment and monthly charges that may apply.
• Configure, install, maintain and repair fax lines, credit card machine lines.
• Configure, install, maintain and repair Cisco 7900 and 8800 series telephones.
• Must be able to work overtime as needed, travel locally as needed, work on-call as needed and perform other related duties as required.
• Respond to user complaints to resolve problems associated with Tier I VoIP related issues throughout the Hospital and clinics to include the following:
• Replace VoIP phones
• Create Voice Mail and Reset Voice Mail Passwords
• Update Caller  specified lines
• Install and troubleshoot wired and wireless headsets which connect to VoIP phones
• Keep accurate count of all VoIP inventory
• RMA VoIP equipment if applicable
• Uses incident management database (Cherwell) to monitor queue, document, and track and provide assistance for user requests and/or resolution.
• Works closely with VoIP engineers on tasks related to VoIP projects to include the following tasks:
• Program Finesse
• Install Phones
• Install wired and wireless headsets which connect to VoIP phones
• Connect cables, run jumps from VG310/VG450/Audio Code analog gateway voice patch panel to data patch panel or 66/110 blocks.

Associate's degree in Information Systems or a related field and four (4) years of related experience required. Work experience may substitute for education requirement.

• Directly related experience supporting Cisco VoIP systems
• Experience working with Cisco Unified Call Manager (minimum version 11.x)
• Experience working with Cisco Unity Connect (minimum version 11.x)
• Experience installing and maintaining Cisco 7900 and 8800 Series telephones
• Ability to punch down cross connects on either 66 blocks or 110 blocks
• Ability to tone cables using a toner/probe
• Must be a highly detailed individual requiring some supervision.
• Customer Service background CCM 11.x or higher certification
• Unity Connection 11.x or higher certification
• UCCX 11.x or higher certification
• Windows certification
• Linux certification
• VMware certification
• CCENT
• CCT
• CCNA – Voice
• CCNA – Wireless
• CCNP – Voice
• CCNP – Wireless
• Ability to sit at a computer for extended periods of time
• Ability to lift and install equipment into network equipment racks
• Available for after hours on call support

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals,…