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Systems Support Specialist
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-01-01
Listing for:
AutoTec
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Join to apply for the Systems Support Specialist role at Auto Tec
.
- Receive calls and email directed from Auto Tec Customer Support Specialists or directly from customer’s technical staff
- Diagnose and resolve technical and product functionality issues, route more technical problems to proper level of assistance
- Test and reproduce issues to determine the cause of the problem, and document any software deficiencies in issues tool
- Recognize and respond to systemic customer-impacting problems
- Assist with requested support tasks, such as monitoring, implementations, integrations, basic reporting, and testing
- Manage customer expectations and communications regarding resolutions and planned outages
- Provide Zendesk support to Customer Support Specialists
- Maintain strong, positive relationships with their customers as a representative of the company
- Entry level
- Full-time
- Other
- Technology, Information and Internet
Birmingham, AL $63,800.00-$
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