IT Field System Technician

ESSENTIAL

JOB RESPONSIBILITIES:

include but are not limited to:

• Supports and demonstrates IMA’s core values.
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
• Test, diagnose and resolve end user desktop/hardware, operating system, and application problems. This includes identifying and resolving desktop application interdependencies and/or conflicts.
• Setup and maintain user accounts, maintaining computer and hardware inventory, providing meeting room A/V support.
• Act as the single point of contact for end customer issue resolution throughout the lifecycle of an incident. Engage IT subject matter experts and track Incident resolution to required service level.
• Configure and deploy end user hardware, including laptops, desktops, telephones, and mobile devices.
• Support the use and functionality of Microsoft Office 365 applications.
• Manage end user support requests as assigned in the Help Desk ticketing system.
• Acquire and develop Subject Matter Expertise in Intune, end point protection, line of business applications and other technologies, as directed by IT Leadership
• Serve as an escalation point for the Help Desk as a Subject Matter Expert.
• Provide training for junior IT Associates.
• Assist with support readiness on Technology projects.

• Bachelor’s degree preferred or,
• 5-7 years equivalent work experience in computer technology-related fields required.
• CompTIA A+ Certification or demonstrated equivalent work experience or certification required.
• CompTIA Network+ Certification or demonstrated equivalent work experience or certification preferred.
• 5-7 years’ current Microsoft desktop operating system, mail client and applications experience required.
• 5-6 years’ experience and demonstrated success in a service desk, or help desk, environment, required.
• 3-5 years’ user account creation and administration experience required.
• 3-5 years' experience working in service desk roles required.
• Excellent oral, presentation, analytical and written communication skills required.
• Exceptional focus on customer service required.

This role is eligible for the following:

Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities.

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.

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