Business Support Specialist

Business Support Specialist - TOP EMPLOYER!

$50,000 | Birmingham, AL

In this role, you are more than just a customer service representative; you are a technical advisor and an essential link between clients and operations. You will manage complex B2B transactions, solve technical inquiries, and build lasting relationships with professional clients. Our client is seeking a candidate with a high degree of integrity, technical curiosity, and a customer-first mindset.

• Process and manage customer quotes, orders, and product returns accurately and efficiently via SAP.
• Provide professional and clear communication to clients and internal associates via phone, email, and in-person interactions.
• Review incoming transactions to ensure ability to fulfill specific project requirements, quality standards, and purchase order terms.
• Develop a deep technical understanding of products, services, and industrial applications.
• Educate clients on technical terminology, product features, and available technical support.
• Coordinate with the sales, logistics, and corporate teams to ensure seamless service delivery.
• Monitor delivery schedules to ensure compliance with company fulfillment strategies and client deadlines.
• Maintain accurate records and documentation using CRM and other internal systems.
• Identify and provide feedback on potential improvements to training, policies, and procedures.
• Serve as a mentor and resource to teammates, utilizing prior leadership experience to support excellence.
• Participate in special projects outside of the department as needed to support company initiatives.

• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• 3 to 5 years of experience in professional customer service, ideally in a B2B or industrial setting.
• Proven technical aptitude and a desire to learn complex product lines and systems.
• Prior experience in a leadership or mentoring capacity (either direct or indirect).
• High proficiency in Microsoft Office Suite, specifically Word, Excel, and Outlook.
• Experience using SAP, Salesforce, or Zendesk is strongly preferred.
• Excellent written and verbal communication skills with a focus on clarity and professionalism.
• Superior organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong team‑player mentality with a positive, growth‑oriented attitude.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Staffing and Recruiting

At our clients’ request, only individuals with required experience will be considered.

Please note - if you have recently submitted your resume to a Pangea Two posting, your qualifications will be considered for other open opportunities.

Your resume will never be submitted to a client without your prior knowledge and consent to do so.