Technical Support Specialist

Description

One of our clients is looking to hire a Desktop Support Technician for their group. At least 2 years of experience in IT support will be needed. An A+ certification would be a nice to have as well. Additional information is listed below.

• Provide break/fix, deliver automated solutions, educate business partners on standard products, and coordinate projects.
• Provide onsite technical support focusing primarily on end‑user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems M‑F with 24/7 on‑call support.
• Provide onsite technology support for the existing end users.
• Collaborate with other personnel to provide support, including after‑hours as needed, for storm‑related and critical 24/7 business operations.
• Manage implementation of OS and system patches/updates to minimize impact on operations.
• Provide consulting, including technology needs assessments, potential solutions, and automation opportunities.
• Work with other departments for incident and problem resolution.
• Identify opportunities to educate business partners on leveraging the use of technology more effectively.
• Provide project management, planning, coordination, and technical support during project implementations.
• Build relationships with key business partners and act as a liaison between departments.
• Partner with End‑User Analysts, Planning Analysts, Application Portfolio teams, and other groups to form a dedicated support team.
• Consult with business partners to ensure understanding of IT technology costs of products and services for budgeting and billing purposes.
• Provide technical support and consulting for employees at all levels, including executives.
• Develop aptitude to become an SME (Subject Matter Expert) for related technology tools and applications.

• Minimum 2 years of IT support experience.
• A+ certification preferred.
• Education:
  
  a two‑year degree in a technology‑related field or equivalent military or work experience is required; a bachelor’s degree in computer science, information technology, engineering, or a related technical field is preferred.
• Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems.
• Ability to build strong relationships with business partners, vendors, and other organizations.
• Customer service focused, able to meet commitments and deadlines.
• Demonstrated oral and written communication skills.
• Knowledge of existing and emerging information technologies.
• Understanding the business of partners and their local technical environment.
• Ability to manage small, local projects applying technology to business problems.
• Excellent troubleshooting, problem‑solving, and analytical skills.
• Experience with PC hardware.

• Customer service
• Technical support
• Troubleshooting
• Help desk
• Service desk

Intermediate Level

Contract position based out of Birmingham, AL.

The pay range for this position is $18.00 – $22.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Birmingham, AL.

This position is anticipated to close on Dec 18, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.