Network Technician III - Enterprise

Position Overview

Pay range: $26.55 - $43.10 / hour.

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.

The Network Technician’s III role is to manage complex tasks typically relating to network monitoring, operations, installation and/or maintenance for local, off‑site, and/or remote locations. To provide guidance for lower level technicians and assist upper level staff in the assurance of maintaining the stability and integrity of all Health System data communication. This includes voice, video, wireless and network services. In addition, the Network Technician will participate with the installation, monitoring, maintenance and support of all network hardware, software, and communication links.

The person will also diagnose, resolve, and document hardware and software first level network problems in a timely and accurate fashion.

• Expanded knowledge of network routing and switching, including routing protocols such as EIGRP, OSPF, BGP, and an in depth understanding of LAN protocol Spanning Tree.
• Expanded experience working on wireless technology, including installation of wireless access points, troubleshooting wireless technology problems, and configuration and documentation in the wireless management system.
• Experience using WAN technology to connect remote clinics through the use of vendors. Manage, monitor, and work with the vendors to obtain the appropriate level of service required for remote clinic locations. Provide the management of trouble tickets for service requests by remote clinics through the corresponding vendor(s).
• Demonstrate knowledge on managing and troubleshooting the OSI model of various data communication layers through the use of software, such as Wireshark.
• Experience managing user access through the use of VLANs, to segment network traffic as a means to improve the efficiency provided by network switches.
• Understands how to configure infrastructure services, including DNS, DHCP, and NTP.
• Has the ability to perform infrastructure maintenance of hardware electronics at the access layer (port access points).
• Can work with Network Architects to implement an IP subnet and maintain an IP address database.
• Collaborate with leadership to assess near- and long-term network capacity needs.
• Help replace legacy Network equipment.
• Network Test equipment.
• Uninterruptible Power Systems (UPS).
• Access Switches.
• Wireless Access Points.
• Make jumps in Communications Equipment Room as assigned.
• Installs, test, certifies and troubleshoots campus and remote‑campus network cable infrastructure.
• Help manage and maintain existing Network and peripherals.
• Work Add moves and change work queue.
• Help configure and install Cisco equipment.
• Work after hour’s on-call 24x7 support, rotate weekly.
• Other tasks as assigned.
• Ensure network connectivity of all servers, workstations, telephony equipment, and other network appliances.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Monitor and test network performance and provide network performance statistics and reports.
• Participate in managing all network security solutions.
• Manage and/or provide guidance to junior members of the team.

High School diploma or GED and four (4) years of related experience required. Work experience may NOT substitute for education requirement.

• Good interpersonal skills.
• Self‑Starter.
• Work independently and as a member of a team.
• Deliver customer support both in-person and over the phone in a professional manner.
• Maintain cooperative work…