Strategic Account Developer

About CRV Surveillance
Our customers protection is our priority. That philosophy has led to exponential growth since we were founded in 2010. Corey Varden, Owner/CEO, started the company to help fill a need he saw to provide superior security options for businesses at a competitive price. Our core business consists of creating custom-designed security solutions for our customers. We install, maintain, monitor, and inspect a wide range of integrated building protection systems, including access control, video camera surveillance, fire alarms, and burglar alarms.

We prioritize service after the sale because we want to ensure our security solutions exceed our customers expectations, not just for today, but for years to come.

Position Overview

CRV Surveillance is seeking a highly skilled Strategic Account Manager to serve as the dedicated point of contact for a key enterprise customer with multiple data center locations across the Southeast. This role is responsible for end-to-end relationship management, operational oversight, and strategic growth of the account.

The Strategic Account Manager functions as a trusted advisorblending sales, project management, and customer success
while ensuring mission-critical systems and services are delivered with precision, reliability, and confidence. This individual is the face of CRV Surveillance for all assigned locations and plays a critical role in maintaining customer trust and operational continuity.

Key Responsibilities Serve as the primary point of contact (POC) for a large, multi-site data center customer across all assigned locations

Own the overall customer relationship, ensuring consistent communication, accountability, and service deliveryConduct regular site visits
, inspections, and operational reviews as neededLead weekly and monthly check-in calls
, status updates, and performance reviews with customer stakeholders

Coordinate and oversee service needs, escalations, and mission-critical issues, ensuring rapid resolution and customer confidence

Collaborate internally with operations, service, engineering, and leadership teams to align execution with customer expectations

Identify opportunities for organic sales growth
, system enhancements, and lifecycle upgrades based on site conditions and customer goals

Develop and present proposals, recommendations, and long-term account strategies

Manage timelines, priorities, and travel schedule independently to meet customer and business needs

Act as a calm, knowledgeable presence during critical events to put the customers mind at ease

Required Qualifications Proven experience supporting data centers or mission-critical environments
Strong understanding of physical security, low-voltage systems, or related infrastructure supporting data centers

Demonstrated ability to manage complex, multi-location accounts
Exceptional communication skillsclear, confident, and professional with both technical and non-technical stakeholders

Strong customer-facing presence with the ability to build long-term trust

Experience balancing sales, project coordination, and customer service responsibilities

Highly organized, self-directed, and comfortable working independently

Willingness and ability to travel 3040% across the Southeast Valid drivers license and ability to pass background screening

Preferred Experience Background in electronic security, surveillance, access control, or life-safety systems

Experience working with enterprise or colocation data center clients

Familiarity with SLAs, uptime requirements, and mission-critical response expectations

Why CRV Surveillance Work with enterprise-level, high-impact clients

High-visibility role with autonomy and strategic influence

Opportunity to shape long-term customer partnerships and account growth

Supportive leadership and collaborative internal teams

Competitive compensation and benefits package

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