Voip Engineer

With 15+ years of experience in the telecommunications industry, we have built a reputation of honesty and integrity that is unparalleled in the industry. At Ambit, we hold ourselves responsible to a higher standard than anyone expects of us.

Our Core Values:

• Faith and Family First
• Honesty and Integrity
• Know What We Do
• Know and Serve Others

Background Check: A background check and/or drug test must be cleared to enter government facilities.

Drug Testing: As part of our policy to ensure a substance-free workplace, Ambit team members must consent to random drug testing.

Position: The VoIP Engineer will have experience implementing and supporting telecom solutions. They must have excellent verbal and written communication skills and specialize in troubleshooting technical issues and independently solving problems, emphasizing root-cause resolutions and addressing the needs of clients and internal teams. The role includes but is not limited to implementing, configuring, upgrading, repairing, and troubleshooting VoIP systems and voice issues that arise in different networking environments.

Principle Functions:

• Resolve communications escalations with an excellent personal touch; people first, technology second
• Troubleshoot issues with call quality, call routing, PBX configurations, system modules, firewalls, etc.
• Provide network support for network administrators responsible for preparing networks for new implementations
• Configure and deploy PBX systems, SBCs, Firewalls, Backups, SMTP
• Contribute to SOPs, knowledge base, educating clients and staff, change processes, and more
• Maintain and upgrade existing systems, processes, monitoring, and backup solutions

Experience & Qualifications:

• 2+ years of VoIP engineering experience, including installation and support
• Good comprehension of the SIP protocol
• Proficient with the Linux CLI
• Asterisk knowledge is a plus
• Strong comprehension of PBX/VoIP/Routing
• Good practical knowledge of Linux / proficient in the command line;
  Debian preferred
• Comfortable working in the LAMP stack
• Familiar with protocols like IPv4, TCP/UDP, VoIP, RTP, SIP, DHCP, DNS, CDP, LLDP, SSH, POE, SMTP, IGMP, QoS