Helpdesk Support Specialist

Description

The primary function of all our client’s IT Support roles is to provide the field with what they need to move units while safeguarding the integrity and security of the company’s IT infrastructure and environment. IT Support Specialists run the primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues including commercial, cloud-based, proprietary software and platforms, server, configuration, protocol, PC, AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions, hardware, peripheral, automation and emerging tech in a quality‑driven, deadline‑sensitive environment.

3+ years of relevant IT support experience, preferably across multiple disciplines. Candidates should have working knowledge of Windows and Office 365 platform software, a solid understanding of standard network architecture and security, experience performing remote triage and troubleshooting a wide variety of IT issues ranging from acute, single‑user impact to multi‑layer enterprise network operations.

• Proven ability to operate as a primary contact for a wide range of IT support issues.
• Adaptability to new challenges, with ability to prioritize and evaluate potential impact.
• Quick assimilation of new technical information and concepts.
• Clear communication across multiple mediums with varied technical acumen.
• Experience with Cisco and Fortinet network gear, Net Box, PRTG, PutTY, CUCX, CUCCX, RDP, VOIP, Service Now, Asset Management, ISE, iBoss, Active Directory, Any Connect, PsExec, Power Shell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM (a plus).

This is a Contract to Hire position based out of Birmingham, AL. The role is onsite initially and will become hybrid after conversion to permanent.

Pay range: $22.00 – $25.00 per hour. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits available may include medical, dental & vision; critical illness, accident and hospital coverage; a 401(k) retirement plan (pre‑tax and Roth); life insurance; short and long‑term disability;
Health Spending Account; transportation benefits; employee assistance program; and paid time off/leave (PTO, vacation or sick leave). Eligibility is subject to plan terms.

This is a fully onsite position in Birmingham, AL.

Position anticipated to close on Jan 21, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.