IT Technical Account Manager

Description

Birmingham, Alabama | Data Perk

For 25 years, Data Perk has helped businesses leverage technology to work smarter, operate securely, and achieve their goals. We are a collaborative, client-focused Managed Service Provider, and we are excited to add an IT Technical Account Manager to our Birmingham team. This is a unique role designed to bridge the gap between sales, technology, and service delivery
.

We need someone who can combine that relationship expertise with a strong technical understanding of IT and MSP services
. We are looking for someone who can sit across the table from a business owner or executive, understand their goals and challenges, and determine which technology solutions will best support them. The ideal candidate will have a strong IT background preferably with experience working for an MSP along with account management, consulting, or other client-facing experience.

In 2026, Data Perk was recognized as a Top 3 Best Place to Work by the Birmingham Business Journal
, reflecting the collaborative culture we work hard to build.

• Build trusted relationships with clients and serve as a knowledgeable technology advisor.
• Learn each client's business, goals, technology environment, and challenges.
• Assess client needs and recommend the appropriate Data Perk products and services.
• Maintain a strong working knowledge of Data Perk's managed IT, cybersecurity, cloud, networking, Microsoft 365, and other technology solutions.
• Conduct client meetings, onsite visits, business reviews, and technology presentations.
• Confidently communicate technical concepts and recommendations to business owners, executives, and non-technical decision-makers.
• Partner with Account Managers during discovery, solution development, proposals, and sales opportunities.
• Serve as the technical bridge between Sales, Project Management, Service, Engineering, and the client
  .
• Play a key role in onboarding new clients, helping gather technical information, establish expectations, and transition clients successfully into service.
• Help identify technology gaps, risks, recurring issues, and opportunities for improvement.
• Assist with project scoping and ensure technical requirements are clearly communicated to internal teams.
• Support proposals, estimates, account reviews, CRM documentation, and account health initiatives.
• Represent Data Perk professionally at client meetings, community events, and business organizations.

• Strong IT technical background and practical understanding of business technology environments.
• MSP experience strongly preferred.
• Experience in account management, consulting, technical account management, sales engineering, customer success, or another client-facing technology role.
• Understanding of networking, Microsoft 365, cloud services, cybersecurity, endpoints, and managed IT services.
• Ability to assess a client's needs and translate them into appropriate technology solutions.
• Excellent communication and presentation skills.
• Confidence working directly with business owners, executives, and technical professionals.
• Strong organization, problem-solving, and project coordination skills.
• Experience with CRM and/or ticketing/PSA systems.
• Proficiency with Microsoft Office, particularly PowerPoint, Word, and Excel.

Technical Skills

• Troubleshoot and resolve common Windows workstation and user issues, including software problems, connectivity issues, printer problems, and basic system configuration.
• Create and manage user accounts, reset passwords, manage permissions, and troubleshoot common Microsoft 365/Entra  issues.
• Troubleshoot basic network connectivity issues, including IP configuration, Wi-Fi, DNS, DHCP,…