Project Manager, IT Project Manager, Change Management

This role leads the delivery of complex document‑automation and workflow‑transformation projects for enterprise customers. You’ll take ownership of the full implementation lifecycle, from discovery and planning through configuration, testing, deployment, and handover, ensuring every project runs smoothly, meets agreed outcomes, and delivers measurable operational improvements.

It’s a position for someone who thrives in structured delivery environments, enjoys working directly with customers, and can translate business goals into clear, actionable project plans.

What You’ll Be Doing

• Oversee multiple customer implementation projects simultaneously, ensuring timelines, budgets, and deliverables stay firmly on track.
• Build detailed project plans, milestones, and dependency maps using standard project‑management tools.
• Run discovery sessions to understand client processes, document flows, data requirements, and automation opportunities.
• Coordinate cross‑functional teams across Professional Services, Engineering, Product, and Support to keep delivery aligned and moving.
• Manage configuration activities across classification, extraction, validation, workflow automation, and exception handling.
• Lead integration work streams connecting automation solutions with ECM, ERP, BPM, and other enterprise systems.
• Facilitate regular project updates, executive reviews, risk assessments, and issue‑resolution activities.
• Guide clients through testing cycles, user acceptance, deployment readiness, and production rollout.
• Control scope, change requests, risks, and communication throughout the project lifecycle.
• Ensure a smooth transition into long‑term support and customer success teams once projects go live.
• Occasionally oversee paired or multi‑platform implementations where two solutions are deployed together.

What You Bring

• Degree in Computer Science, Information Systems, Business, Engineering, or equivalent experience.
• 5+ years managing enterprise software implementation projects.
• Background in document automation, OCR, workflow automation, or Intelligent Document Processing is highly advantageous.
• Strong communication skills, written, verbal, and executive‑level presentation.
• Solid understanding of enterprise software delivery methodologies and project‑scoping practices.
• Familiarity with ECM, BPM, records management, or workflow platforms.
• Working knowledge of AI‑driven technologies and modern automation tools.
• PMP or similar project‑management certification is a plus.