Enterprise Data Architect – Customer Data Platform; Azure Databricks Lakehouse

Southern Company is committed to building the future of energy for the customers who depend on us, the communities we serve and the industry we lead. The ASCEND program will transform how we do business, helping us elevate the customer experience, adapt to industry changes, and implement technology that offers new capabilities with more agility.

It will involve implementing multiple applications, including the replacement of our meter data management (MDM) and customer service systems (CSS) with a new, Oracle customer information system (CIS) called customer to meter (C2M). Additionally, it includes implementing an advanced analytics platform, customer experience (CX) and commercial engagement platform (CEP).

The new platform, to be rolled out to Alabama Power, Georgia Power and Mississippi Power, will be implemented in phases. Currently, we are building an ASCEND organization dedicated to helping the electric operating companies realize the vision for a modernized, efficient, digital customer experience to deeply engage with our customers and provide a more personalized experience. ASCEND will be one of the most comprehensive Customer Service and Marketing transformation initiatives in our company’s history.

.pdf for more information about the CIS/MDM program and to view FAQs

The successful candidate will remain an employee of the operating company while reporting to the CIS/MDM Program Team and may report to a SCS or operating company leader for delivery. Positions within the CIS Program will be filled based on the job requirements and the business needs and overall project scope. Candidates should answer all applicable questions thoroughly as this information will be used to select the successful candidates.

While these roles are expected to be hybrid work, approximately 25% travel is anticipated and for this reason, it is preferred that resources are located within the electric service territory. The successful candidate will remain an employee of the operating company while reporting to the CIS/MDM Project Team and may report to a Southern Company Services or operating company leader for delivery.

• This position follows a hybrid work schedule and requires working on-site three (3) days per week and remotely two (2) days per week.

Our Azure Databricks Lakehouse is the system of record for replicated Customer Information System (CIS) data for approximately 4.6 million electric utility customers. It feeds billing, rates, credit management, payments, service orders, and metering and usage reporting, and it is the foundation for our analytics, data science, and AI work.

As the technical authority for this platform, you will set the architecture, standards, and roadmap, and you will serve as the final architectural approval authority for the Customer Data Platform ecosystem. This is a highly visible, cross-functional role where reliability and auditability matter, and where your decisions shape how a major utility uses its customer data for years to come.

You will lead the design, governance, and evolution of the Lakehouse, working at the intersection of enterprise architecture, data engineering, and utility business operations. You will define how CIS data is replicated, secured, and consumed across the enterprise, supporting both batch and near-real-time needs, and you will partner with enterprise architects, application teams, cybersecurity, vendors, and business stakeholders to turn business priorities into scalable solutions.

• Own the end-to-end architecture and strategic direction of the Lakehouse, from ingestion through…