Assurance Product Operations Manager

At Eisner Amper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the Eisner Amper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals.

We are seeking a Business Technology Resource in the Assurance Department, with an ability to be present in our Iselin, Columbus, Atlanta or Birmingham Offices as needed. In this position you will play a key role in the implementation, integration and roll-out of key assurance innovation initiatives. The role reports to the Assurance Technology and Innovation Leader with accountability to the Business Leader for Affordable Housing.

This is an analytical role in a fast-paced environment requiring the ideal candidate to perform effectively both as an individual and as part of a team. This role will require collaboration, focus and an ownership driven mentality.

• You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry
• You will have the flexibility to manage your days in support of our commitment to work/life balance
• You will join a culture that has received multiple top "Places to Work" awards
  • We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions
  • We understand that embracing our differences is what unites us as a team and strengthens our foundation
  • Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work

• Administer the Affordable Housing Case Ware Cloud environment, including licenses, templates, configuration, and ongoing platform maintenance.
• Manage user permissions and entity access controls to support appropriate, timely, and secure access.
• Administer the entity and engagement file lifecycle, including entity creation, engagement setup, file maintenance, completion, and lockdown.
• Provide Tier 2 application support for Case Ware Cloud Working Papers, including issue triage, root-cause analysis, escalation, and coordination of resolutions.
• Monitor support activity, defects, and enhancement requests; identify trends, prioritize needs, and track outcomes in coordination with business and technology stakeholders.
• Identify, evaluate, and implement automation opportunities that improve efficiency, consistency, quality, and the user experience across Affordable Housing processes.
• Work with internal stakeholders, including National Office, the AI team, Enterprise Technology & Information, and service line professionals, to coordinate processes and solutions across systems and platforms.
• Gather and analyze feedback and process data to assess existing Affordable Housing workflows, identify gaps, and recommend and implement improvements.
• Evaluate new assurance technologies and develop and execute test cases to assess functionality, performance, and readiness for implementation.
• Promote best practices for the responsible and effective use of AI and AI-enabled tools across the service line, and coordinate with the AI team to identify and advance tool-development opportunities.
• Participate in and support other National Office Technology initiatives and activities as determined from time to time.

• Bachelor's degree in accounting
• 3+ years of experience within an assurance team at a public accounting firm

• 2+ years of experience within a business transformation role
• CPA, or equivalent experience

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